TeamViewer and IBM MaaS360 Deliver Remote Support Functionality for Unified Endpoint Management

TeamViewer remote control functionalities will be available on the IBM MaaS360 UEM platform as an integrated service

TeamViewer and IBM MaaS360 will support Android, iOS, Windows and macOS

TeamViewer integration allows admin staff to better support employees through enhanced Service Desk capabilities

TeamViewer, a leading global software provider for digital networking and collaboration, today announced remote support functionalities on IBM MaaS360 with Watson, a cognitive unified endpoint management (UEM) platform. 

TeamViewer remote control functionality will be available by MaaS360 to simplify management and remote supportOn any supported MaaS360 managed device, IT can initiate a remote support action with a single click. This unique integration enhances the user support experience and makes it very simple and easy to use.

Visual troubleshooting
With the integration of TeamViewer’s screen sharing and remote control options, the customer’s admin staff can visually detect where the problems are. This leads to better root cause analysis, allowing help desk agents to more easily access the device, identify the problem, and troubleshoot. This, in turn, means issues are resolved with greater transparency for the user.

Faster support
Thanks to the visual detection, problems are easily and quickly located. This leads to faster and more accurate resolutions and increased end user satisfaction.

[easy-tweet tweet=”Privacy and data issues are a leading concern for users. ” hashtags=”IBM,DataProtection”]

Improved privacy
Privacy and data issues are a leading concern for users. End users must give their consent before any remote support action can take place. They also have a better visual overview about what the help desk agent is doing on their devices.

Collaborated support
TeamViewer’s quick-access features such as chat and file transfer improve the exchange of information between IT and users.

HelpDesk Business Efficiency
Advanced features such as session recording and connection reports help IT departments continuously assess performance and improve the effectiveness of remote support in their business.

“TeamViewer is a smart solution with cutting-edge technology that enables seamless integration into other solutions for a faster, simpler and safer help desk experience”, says Alfredo Patron, Vice President Business Development at TeamViewer. “Our unique integration with MaaS360 is a further step in proving the importance of remote access and support technologies on UEM platforms, and we are proud to offer our support and expertise.”

MaaS360 with Watson is the industry’s first and only cognitive unified endpoint management (UEM) platform, enabling a smarter approach for enterprises to manage and secure all endpoints plus their users, apps and content. MaaS360 can be used to manage disparate endpoint types—including smartphones, tablets, laptops, ruggedized devices and the Internet of Things (IoT)—all from a single console. By offering a native-like approach to containerisation, MaaS360 preserves personal privacy and protects work data without compromising the end-user experience. Its integration with TeamViewer gives MaaS360 enhanced Service Desk capabilities that will allow customer administrators to remotely access their iOS, Android, Windows and Mac devices—speeding up support and the overall user experience. To learn more about MaaS360 and TeamViewer check out the blog:https://ibm.biz/Bdi2W6.

+ posts

Newsletter

Related articles

Don’t lose sight of SAP on Cloud operational excellence

Digital transformation projects can often become complex with twists and turns, which can lead organisations to focus solely on the migration itself.

Need to reduce software TCO? Focus on people

Investing in software is undoubtedly important for enterprises to stay ahead. However, the process is rarely a simple task for CIOs and IT leaders.

The future of cloud and edge optimisation

As more enterprises use multi-cloud and hybrid infrastructures, the danger of cost overruns and loss of control increases.

Here is how to stage a public cloud migration

As the relationships between CSPs and cloud providers are deepening, CSPs need to develop a clear strategy on how they add value to customer relationships.

The future of work is collaborative

As hybrid work models continue to gain traction, businesses will need to start implementing collaborative tools and processes to meet the needs and expectations of the upcoming workforce, seamlessly integrating them into existing workflows to enhance productivity and performance. Innovations in technology, including AI and machine learning, mean that organisations are in a better position than ever to shape the collaborative future of work – and with the right support in place, they can ensure that these digital tools continue to bring out the best in their workforce for years to come.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Subscribe to our Newsletter