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Articles
AI Limits in Customer Service: The Need for Human Agents
Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.
Articles
Solving the need for a customer-first retail strategy
In 2022, 22,109 businesses failed, with insolvencies 57% higher...
Articles
Why is Modern Customer-Centric Design so Important?
Maintaining focus on addressing customer requirements quickly becomes more challenging as additional business challenges emerge.
CRM testing: a six-step guide
CRM testing will help you identify any potential issues before they can cause any damage or disruption in operations.
Disruptive Live Launches Brand New Quarterly Big-Ticket Showcase
To Register to speak or find out more, click the link below! https://disruptive.live/virtual-events/disruptive-seasons/
Airing 29th & 30th September 2021 - A brand new quarterly showcase...
How should businesses communicate to customers?
As lockdown measures in the UK continue to ease, many businesses have begun to speculate what the post-Covid19 landscape may look like. As experts...
Automation vs Emotion: Are people still important in customer experience roles?
In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
How IoT Is Enhancing Customer Experience
Customer experience is overtaking price and product quality as key metrics of brand differentiators and customer retention today. Retailers and organisations are keeping up...
9 tips for creating eyeball grabbing content that drives conversion
Most content begins with written words rather than visuals! So it doesn’t matter what kind of content you create, whether it is a beauty...
7 proven tactics to build a strong relation with customers
In this day and age, the internet is an intrinsic component of everyone's daily lives. Apart from apprising its denizens of the goings-on in...