Logfiller Ltd., a young technology company, is rolling out its new software, Layer8, a user experience measurement tool that reveals actionable new data.
This innovation has “immediate and significant implications for efficiency, cyber security and compliance across the Windows environment” explained co-founder, Michael Colopy, “providing far more insight than standard technology.”
As the cost of improving user satisfaction and productivity continues to rise, said Jeremy Barker, Logfiller’s CTO and the inventor of the new technology, “Layer8 can be the frontline early warning tool that helps keep costs down by allowing enterprises to optimize the use of their expensive drilldown systems. It’s an ROI multiplier, boosting the value of Big Data services.” Layer8 from Logfiller provides desktop end user experience data “all the time, for all users and all applications, regardless of the software technology or deployment architecture.”
Initially confused with application performance monitoring (APM), Layer8 from Logfiller fills a distinct role by offering relevant, comprehensive, and actual user experience insight in real time. Layer8’s user experience rating (UXR) is a unique and, some say, game changing metric that is derived from the technology’s ability to provide a complete record of the user’s experience from logon to logoff, capturing every relevant event in between.
“You can’t fix what you can’t see” is a common management axiom. Providing enterprises a high level view across their entire networks allows them to reduce the number of endpoint agents while gleaning new, actual user experience information that is not modeled, derived, or estimated. Layer8 can quantify precisely when and where inefficiencies and other hazards affect end users, the company said; it is uniquely useful for assessing SLA performance, tracking system-wide productivity and auditing activity for all Windows-based systems, including virtual and hosted solutions from Citrix, VMWare, Microsoft and others. This last differentiator, Logfiller’s Colopy noted, offers significant advantages in addressing cyber security and compliance needs without incurring large cost increases.
“Layer8 is a game-changing technology in this sense: it helps unify top management around IT decision making,” Colopy stated, “by fostering rapid cooperation – based on actual user experience data, across all executive functions” including the CEO, CFO, CTO, CIO, CMO, HRO – “in other words, all who share responsibility for efficiency and cyber security.”
Asked what business sector will benefit most quickly from a scalable tool that produces complete user experience data, CTO Barker cited large financial institutions of all kinds, including commercial and investment banks, insurance companies, brokerages and “in any environment where what happens in-house at the user interface is immediately important to the organization.”
The single best validation of Layer8’s practical value, said Logfiller’s Michael Colopy, is the common reaction to its demonstrations using an organization’s own data: “we had no idea!”