Contact Centre Solutions (CCaaS)

ENTERPRISE BOT PRIVATE

Enterprise Bot provides an artificial intelligence platform for contact centres and enterprise clients across industries such as finance, retail, healthcare, travel and insurance. The business delivers omnichannel automation tools, including AI-powered voice assistants, chatbots, email support automation and agent assist applications to streamline customer service operations.

Emarsys (SAP)

Omnichannel customer engagement platform providing AI-powered personalisation and automation for retail and e-commerce brands.

Encoded

Encoded provides omnichannel payment solutions and gateway services, including interactive voice response payments, pay by link, agent-assisted payments, web payments, and merchant accounts. These services help contact centres, merchants, and large corporate organisations across the UK to process card payments, manage cash flow, and maintain compliance with payment card industry data security standards.

Evolve IP UK

Firewood

Foehn

UK business VoIP and broadband connectivity specialist providing cloud telephony and internet services.

Gamma Group

With dedicated sales, technical and marketing teams, Pragma believe in taking a proactive role in helping resellers grow and develop their business.

Geomant

Geomant designs, integrates and operates customer interaction solutions that make companies more accessible to their customers. It supports contact centre modernization, omnichannel service, AI assistants, voice and chat bots, self-service, video calls, mobile-embedded interaction and hybrid human-plus-AI models for enterprises across hybrid, cloud and legacy environments.

Glemnet

Hostcomm Ltd

Hostcomm provides a UK-hosted contact centre platform combining AI voice agents, cloud contact centre software with predictive dialling, and remote visual assistance. Services include interaction analytics, PCI DSS payment IVR, agent-assisted payments, SIP trunks and a UK-sovereign LLM inference API. Trading since 2004, it serves over 500 UK organisations including BT, HMRC and Scottish Power, hosted in AWS London under UK GDPR compliance.

Humanforce

Workforce management and HR platform for frontline and flexible workers covering scheduling, payroll, and wellbeing.

INTUITY COMMUNICATIONS

Intuity Communications provides business communications, unified communications, cloud telephony, Microsoft Teams voice, contact centre solutions, business connectivity, cyber security, mobile, AI and managed IT support. It supports growing and established organisations across the UK with 50 to 500+ users, multi-site teams and hybrid workers needing dependable communications, resilient connectivity and responsive IT support.

InMoment

Experience improvement platform combining CX, EX, and market research data to drive measurable business outcomes.

Ingeniouscontact

Ingenious Contact Limited develops bespoke technology, software, and contact centre platforms while delivering IT infrastructure support, operative training, and administrative services. It serves contact centre providers focused on customer care, particularly start-ups and organisations serving older people or individuals with specialised communications needs.

Inisoft Ltd

Glasgow-based software company specialising in contact centre solutions. Its products include Syntelate XA, an omnichannel agent desktop that unifies communications across every channel, and the Advisgo suite: Flow provides no-code, process-driven real-time guidance for agents, while Kapture delivers AI-powered reporting, disposition coding and team surveys. Inisoft states its platforms are used by hundreds of brands to improve first-contact resolution and contact centre performance.

Interhost

J & J Communications Ltd

J & J Communications Ltd provides technical services for Avaya enterprise and Genesys Cloud solutions, working with channel partners, systems integrators, managed service providers, software developers and manufacturers. With over 15 years' experience, the company offers design consultancy, migrations, project engineering, systems audits, engineer-to-site cover and 24x7x365 support, including migration of Avaya estates to Genesys Cloud.

Max contact

Transform customer conversations into revenue with MaxContact's AI-powered contact centre software. Intelligent dialling, omnichannel engagement & more.

Medallia

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

Netaxis Solutions

Netaxis provides software solutions and services for telecommunications operators and service providers. Its offerings include API orchestration, voice service routing engines, network monitoring, number portability management, unified communications automation, and session border controller management to help telecommunications organisations automate business workflows and manage network infrastructure.

Nintex

Process discovery and RPA platform automatically identifying automation opportunities from screen recordings.

Odigo

With its AI-driven CCaaS software, Odigo optimizes your interactions and improves the performance of your customer relations.

Omilia Natural Language Solutions

OptiOp

OptiOp provides call centre quality management software that replaces spreadsheet-based monitoring with a self-service system. Users can build evaluation forms, assess agent performance across calls, chat, Twitter and Facebook, record feedback and track action items through to employee sign-off. Virtual calibration sessions help align evaluators on scoring standards. Standard and customised reports deliver performance information quickly. Operated by At The Touch Of A Button Ltd, based in Derry, Northern Ireland.