Contact Centre Solutions (CCaaS)

Miratech

Miratech is a global IT services and consulting company providing customer experience, cloud enablement and managed cloud services. Its CX services cover CCaaS, UCaaS, CCAI, workforce engagement management and customer data analytics, including three million hours implementing the Genesys CX platform. Cloud enablement services include Google Cloud and AWS migration, enterprise architecture and vendor selection. The company also offers AI and machine learning, big data analytics, and managed cloud services through MiraCloud and MiraBridge for CCaaS integration.

Netaxis Solutions

Netaxis provides software solutions and services for telecommunications operators and service providers. Its offerings include API orchestration, voice service routing engines, network monitoring, number portability management, unified communications automation, and session border controller management to help telecommunications organisations automate business workflows and manage network infrastructure.

Nintex

Process discovery and RPA platform automatically identifying automation opportunities from screen recordings.

Odigo

With its AI-driven CCaaS software, Odigo optimizes your interactions and improves the performance of your customer relations.

Omilia Natural Language Solutions

Omningage

Omningage provides Rocket, a cloud contact centre platform built on Amazon Connect that unifies customer channels into one interface for agents and managers. The company is AWS-certified and has moved banks, insurers, retailers and healthcare providers to cloud-based contact centre systems. Rocket includes AI-powered smart routing and live sentiment tracking, and the company reports handling more than 250,000 customer engagements across channels each month. Omningage states 15 years of experience in the contact centre field.

OptiOp

OptiOp provides call centre quality management software that replaces spreadsheet-based monitoring with a self-service system. Users can build evaluation forms, assess agent performance across calls, chat, Twitter and Facebook, record feedback and track action items through to employee sign-off. Virtual calibration sessions help align evaluators on scoring standards. Standard and customised reports deliver performance information quickly. Operated by At The Touch Of A Button Ltd, based in Derry, Northern Ireland.

Oricom

Oricom specialises in the design, supply, installation and support of telecoms and IT, including unified communications, managed IT support, contact centre solutions and network services. The company's unified communications offer covers mobile phones, HD telephony, Voice over IP strategy and collaboration platforms, and it also provides print and copier solutions, online meeting and conferencing tools, and network cabling. Oricom is based in Irvine, Ayrshire, with a further office in Edinburgh, and has over 13 years of experience, reporting that more than 70 percent of its clients have worked with it for five years or more.

Pentima

Pentima is a London-based trusted advisor consultancy in the IT, telecommunications and cloud sectors, providing services based around data, voice and cloud solutions. The company helps clients procure technology through an as-a-Service model, offering contact centre, unified communications, data centre services, cybersecurity, connectivity and SD-WAN solutions. Pentima was founded in 2014 by Jeff Heard, who previously worked at Vodafone Corporate and in fixed line telecoms services, and Dom Sullivan later built out its cloud migration consultancy arm. The company positions itself as a guide through the growing complexity of IT procurement decisions.

QPC

QPC provides Tracxion, a real-time data platform for contact centres. The WFM Adaptor connects to major workforce management and CX platforms, unifying customer interaction data into a single data layer for forecasting, scheduling and adherence. Its Real-Time Reporting module gives managers live operational insight for immediate decision-making. Tracxion MCP exposes the same data model as a tool and data API, letting internal and external AI agents act on live contact-centre data for forecasting, performance reporting and automation.

Qualtrics

Experience management platform providing tools for customer, employee, product, and brand experience research.

ROUTEWARE

Routeware provides integrated digital technology solutions and connected software for waste, recycling, and heavy-duty fleet operations. Its products support collection, customer, and business operations, helping haulers and municipal governments power efficient fleet management, streamline route optimisation, and improve customer engagement.

Redwood Technologies Ltd

Redwood Technologies Group is a Bracknell-headquartered technology holding company whose services reach over 150 countries. Its main business, Content Guru, supplies cloud Customer Experience as a Service through the storm communications platform and brain AI orchestration layer, serving large organisations in healthcare, finance, utilities and government. The group also owns Potomac Integration and Consulting, which builds secure communications systems for US government clients.

Relative Insight

Relative Insight delivers AI Customer, Fan, and Employee Intelligence — turning language data into growth and retention signals.

ResponseTap

Call intelligence platform linking inbound phone calls to digital marketing journeys for data-driven marketing optimisation.

SCG CORPORATE

SCG Connected provides business communications, IT, and cybersecurity services to modern organisations, including small and medium-sized businesses. Its offerings encompass telephony, managed Wi-Fi, network security solutions, connectivity, cloud compute, and managed IT support. The company also supplies specialized technology to sectors such as schools, retail, legal, finance, hospitality, construction, and manufacturing.

SHL Group

Talent measurement and workforce assessment technology providing psychometric testing and analytics.

Saascoms

AI-powered omnichannel customer communications platform serving 700+ organisations across debt, utilities, and financial services for 20+ years.

Sabercom

Digital signage solutions and corporate screensavers provider with 10+ years UK experience.

Satago

Invoice finance and credit risk platform helping UK SMBs access working capital and assess customer creditworthiness.

Sona Business B.V.

Sona Business B.V. is a Netherlands based organization involved in consultancy services and customized telecom solutions. We exist to assist your company or organization in defining, setting and meeting clear goals and objectives. While supporting our customers we believe in getting the right professionals involved. Depending on the assignment we assemble professionals or a team of professionals that best suits the assignment using our extensive local, regional and international network of profe

THE CROWN CONSULTING GROUP

THE S&A TRANSFORM GROUP

The S&A Group is a UK-based collective of independent companies providing professional services across consulting, training, apprenticeships, resourcing, technology, venture capital, and talent development. It serves public and private sector clients globally, delivering strategy, digital transformation, software development, CX consulting, government-funded apprenticeships, and early-stage investment support.

Telsis

Telsis Communications provides carrier-grade software for network operators, carriers and service providers. Its products include Telsis Cloud Contact, a cloud contact centre platform built specifically for operators, and the Ocean Services Platform for creating and deploying new network services. The company's solutions support subscriber acquisition, customer service, fraud prevention and revenue protection, serving tier 1 and tier 2 telcos and MVNOs across 45 countries.