Contact Centre Solutions (CCaaS)

MLL Telecom

MLL Telecom Your partner behind the network We are a leading independent network services provider to the UK’s Mobile Network Operators (MNO) and Public Sector. Our solutions We design, deliver and support a comprehensive range of network solutions and associated services into both the Mobile Network Operator and the Public Sector markets. Partners

SocialRel8 Ltd d/b/a Evaluagent

EvaluAgent provides software solutions for contact centres worldwide to monitor and improve customer service performance. Its platform includes automated quality assurance, performance management, coaching tools, and artificial intelligence agent observability. These tools help quality assurance heads, contact centre directors, team leaders, and customer service agents evaluate human and automated interactions.

Damovo Global Services

Damovo delivers global managed services on behalf of Systems Integrators, IT Service Providers, and enterprises located around the world.

AC Technician Services Ltd

Smarter IT, Together

Ascend provides IT services including security and protection, support and guidance, software and cloud services, alongside hardware and infrastructure. The organisation acts as an IT department that deals with existing suppliers, handles user support, and manages infrastructure projects. It serves small business owners who want to take their IT seriously.

1plex

1plex is a Microsoft Teams specialist based in Cambridge, designing, deploying and supporting Microsoft Teams Rooms, unified communications, enterprise telephony, contact centre solutions and collaboration spaces. The company has delivered projects across Europe, Asia, North America and Australia, and uses Teams analytics to monitor call quality, room and device usage and environment performance. As a certified Microsoft Partner, 1plex works with an ecosystem of technology partners spanning meeting room hardware, audio and video systems, and enterprise voice and contact centre platforms, integrating third-party hardware and software alongside Microsoft Teams for its customers.

2Connect

2Connect provides businesses with connectivity, voice and cloud solutions, including leased lines, unified communications, cloud infrastructure and managed services. They serve sectors such as charity, education, hospitality, manufacturing, retail, public sector, property and professional services across the UK.

3CX

Enterprise IP PBX Phone System Software includes AI Receptionist, AI Transcription & Call Center Reports. Learn more today I 3CX

ABAVUS

ADAPT IQ GROUP

Adapt IQ Group is a Salesforce Summit partner providing implementation, managed services and quick start deployments across Sales, Service, Marketing, Platform, Field Service and Financial Services clouds. The company works with sectors including government, manufacturing, not-for-profit, automotive, financial services, energy and professional services, and supports clients preparing for Agentforce and AI-driven operations.

Adestra

Enterprise email marketing and marketing automation platform serving publishing and media organisations.

Afiniti

Afiniti provides AI-powered outcome orchestration solutions, including automated customer matching, intelligent routing, and AI conversational agents across voice and chat. It serves enterprises and contact centres worldwide across various sectors, including telecommunications, financial services, healthcare, insurance, and travel and hospitality.

AllThingsCX

AllThingsCX provides AI-powered cloud contact centre and business communication solutions to organisations across the UK. Its platform covers cloud calling, messaging and fax, team chat, video meetings with transcription and summaries, plus contact centre tools including sentiment analysis, AI reception and conversation intelligence. Beyond deployment, the company offers CX strategy alignment, implementation, staff training and ongoing support.

Appello

UK mobile app development company building visually appealing, smooth-functioning apps for startups and established brands.

Arvato Connect

Business process outsourcing services provider delivering flexible and bespoke BPO solutions in the UK.

AstraQom

Discover AstraQom UK, your premier business telecoms provider offering innovative cloud PBX, SIP Trunks, and global connectivity solutions.

Avran

Avran is a boutique consultancy focused on customer service solutions built on Amazon Web Services, helping clients move from legacy on-premises and hosted contact centre technology to cloud-based systems built around Amazon Connect. The company is an Amazon Connect Service Delivery Partner and an authorised AWS reseller, able to create and manage client AWS accounts through a consolidated billing platform. Its services cover building full-featured contact centres in Amazon Connect, integrating Service Cloud Voice with Salesforce's CRM platform, and applying AI and automation to customer service workflows, acting as a specialist delivery partner for Amazon Connect rather than a general contact-centre integrator.

Basingstoke IT Support

IT Support Basingstoke supplies managed IT, cybersecurity, connectivity, and cloud phone systems to businesses, including small and medium-sized enterprises. Services include 24/7 network monitoring, helpdesk support, data backups, and hardware procurement to help organisations prevent disruptions, secure their data, and maintain smooth technology operations.

Blue Telecoms

Swansea-based telecommunications provider offering an omnichannel hosted contact centre with predictive dialler, CRM integration, reporting and live TPS checking. Also supplies SIP trunking, business VoIP, hosted PBX and hosted Asterisk platforms, AI solutions including automated call handling, plus data connectivity such as bonded 4G/5G, satellite backhaul and co-location from its own data centre.

CX Studio

CX Studio designs and deploys Amazon Connect contact centre systems for organisations of varying size and complexity. The company offers a quick-start deployment package, tailored professional services builds, and support ranging from 9-5 break-fix to 24-hour managed cover. Its product, Cato, gives contact centre managers and agents real-time and historical analysis tools alongside Amazon Connect. CX Studio also provides optimisation services for existing Amazon Connect customers, working as an AWS-trusted CX specialist.

Call Handling

Specialised cloud contact centre services for retail, charities, public bodies & construction. Boost CX & increase efficiency with our call centre software.

Click4Assistance

UK-built live chat software developed, hosted and supported in the UK with ISO 27001 accreditation.

Cogent

Cogent is a leading provider of Managed IT Services and Support. We're highly skilled and experienced in taking care of IT for businesses

Commercial

Commercial is a UK-based business transformation company with a turnover of £77m. It has dedicated divisions for office supplies, IT services, managed print services and outsourced print as well as office interiors, technologies and services for creative systems such as printers and copiers. Established in 1991 by brother and sister Arthur and Simone Hindmarch, along with university friend Alastair Adams, the business offers tailored solutions to help clients achieve their organisational goals quickly and efficiently. Commercial also has a strong sustainability ethos, evidenced both in its environment-focused schemes and the social enterprise it founded to help disadvantaged young people develop workplace skills (www.commercialfoundations.co.uk). Commercial was awarded a Queen’s Award for Enterprise in 2018. Find out more at www.commercial.co.uk #CommercialByNature