Contact Centre Solutions (CCaaS)

DIDLogic

Discover The Best SIP Trunk Provider For Seamless Communication. Enjoy Direct, Low Latency Access To Regional Voice Carriers And Immediate Deployment.

Daktela UK

Daktela provides cloud-based contact centre software (CCaaS) that unifies customer communications across phone, email, SMS, webchat and social media channels. Its platform includes enterprise telephony, workforce management for agent scheduling, and AI tools such as chatbots, voicebots, an agent-assist Copilot and custom LLM modules. The company serves sectors including financial services, healthcare, telecommunications, retail and IT services, with a case study covering EMED's 225 agents across ten sites.

ENTERPRISE BOT PRIVATE

Enterprise Bot provides an artificial intelligence platform for contact centres and enterprise clients across industries such as finance, retail, healthcare, travel and insurance. The business delivers omnichannel automation tools, including AI-powered voice assistants, chatbots, email support automation and agent assist applications to streamline customer service operations.

Emarsys (SAP)

Omnichannel customer engagement platform providing AI-powered personalisation and automation for retail and e-commerce brands.

Encoded

Encoded provides omnichannel payment solutions and gateway services, including interactive voice response payments, pay by link, agent-assisted payments, web payments, and merchant accounts. These services help contact centres, merchants, and large corporate organisations across the UK to process card payments, manage cash flow, and maintain compliance with payment card industry data security standards.

Firewood

Foehn

UK business VoIP and broadband connectivity specialist providing cloud telephony and internet services.

Fusion

Fusion connects businesses and organisations in London with technology and connectivity services. The company arranges connectivity for new office moves, reviews existing technology and IT security, installs internet connectivity at construction sites, and sets up multi-tenant internet solutions for office blocks. It also reviews mobile telephony, installs enterprise-grade WiFi networks for in-building connectivity, sets up and upgrades contact centres, and configures M2M and IoT SIM solutions. Fusion works with commercial property agents on connectivity for their buildings and tenants.

Future Voice

Future Voice provides business-to-business communications, taking a consultative approach to telephone systems, unified communications and contact centre issues for its clients. The company has over twenty years of experience and holds vendor relationships with 8x8, RingCentral, Avaya, Zoom and Dialpad, positioning itself as vendor-agnostic in recommending solutions. Its portfolio extends beyond voice and connectivity to data back-ups and cyber security, alongside 24/7 support. Future Voice has won Best Reseller Technical Support & Engineering Team for two consecutive years, 2025 and 2026, and industry awards including Technology Reseller Awards' Project of the Year.

Gamma Group

With dedicated sales, technical and marketing teams, Pragma believe in taking a proactive role in helping resellers grow and develop their business.

Geomant

Geomant designs, integrates and operates customer interaction solutions that make companies more accessible to their customers. It supports contact centre modernization, omnichannel service, AI assistants, voice and chat bots, self-service, video calls, mobile-embedded interaction and hybrid human-plus-AI models for enterprises across hybrid, cloud and legacy environments.

Glemnet

HGS CX

HGS CX provides technology and outsourcing services spanning artificial intelligence, automation, cloud, cybersecurity and data analytics. The company delivers back-office and contact centre outsourcing, IT staffing and offshore staffing, alongside digital marketing, e-commerce and web experience platforms. Its intelligent interactions cover chat, social, voice and mobile channels, and its intelligent platforms combine applications, integration and data planning. HGS CX serves banking and finance, consumer packaged goods, healthcare, retail, public sector and telecom clients, citing proof of value delivery within 90 days.

Hostcomm Ltd

Hostcomm provides a UK-hosted contact centre platform combining AI voice agents, cloud contact centre software with predictive dialling, and remote visual assistance. Services include interaction analytics, PCI DSS payment IVR, agent-assisted payments, SIP trunks and a UK-sovereign LLM inference API. Trading since 2004, it serves over 500 UK organisations including BT, HMRC and Scottish Power, hosted in AWS London under UK GDPR compliance.

Humanforce

Workforce management and HR platform for frontline and flexible workers covering scheduling, payroll, and wellbeing.

HyperITech

HyperITech designs, builds and delivers AI-powered customer experience solutions for telcos, resellers and fast-growing businesses. The company describes itself as a software developer, consultant and delivery partner rather than a reseller, providing end-to-end contact centre as a service and CX delivery from strategy through implementation to managed services and 24/7 support. Its flagship platform, Lynea Enterprise, is a multicloud, white-label omnichannel CCaaS product built on Xcally, offering a single agent workspace, AI-driven summaries, quality scoring and insights without vendor lock-in.

INTUITY COMMUNICATIONS

Intuity Communications provides business communications, unified communications, cloud telephony, Microsoft Teams voice, contact centre solutions, business connectivity, cyber security, mobile, AI and managed IT support. It supports growing and established organisations across the UK with 50 to 500+ users, multi-site teams and hybrid workers needing dependable communications, resilient connectivity and responsive IT support.

InMoment

Experience improvement platform combining CX, EX, and market research data to drive measurable business outcomes.

Ingeniouscontact

Ingenious Contact Limited develops bespoke technology, software, and contact centre platforms while delivering IT infrastructure support, operative training, and administrative services. It serves contact centre providers focused on customer care, particularly start-ups and organisations serving older people or individuals with specialised communications needs.

Inisoft Ltd

Glasgow-based software company specialising in contact centre solutions. Its products include Syntelate XA, an omnichannel agent desktop that unifies communications across every channel, and the Advisgo suite: Flow provides no-code, process-driven real-time guidance for agents, while Kapture delivers AI-powered reporting, disposition coding and team surveys. Inisoft states its platforms are used by hundreds of brands to improve first-contact resolution and contact centre performance.

Interhost

J & J Communications Ltd

J & J Communications Ltd provides technical services for Avaya enterprise and Genesys Cloud solutions, working with channel partners, systems integrators, managed service providers, software developers and manufacturers. With over 15 years' experience, the company offers design consultancy, migrations, project engineering, systems audits, engineer-to-site cover and 24x7x365 support, including migration of Avaya estates to Genesys Cloud.

Max contact

Transform customer conversations into revenue with MaxContact's AI-powered contact centre software. Intelligent dialling, omnichannel engagement & more.

Medallia

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.