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OptiOp
Measure, manage and improve call centre quality
OptiOp is listed under Contact Centre Solutions (CCaaS) in the Compare the Cloud directory.
Listed in Contact Centre Solutions (CCaaS)
Added to the directory
Services
Contact Centre Solutions (CCaaS)
— Employees
— Founded
— Location
About
OptiOp provides call centre quality management software that replaces spreadsheet-based monitoring with a self-service system. Users can build evaluation forms, assess agent performance across calls, chat, Twitter and Facebook, record feedback and track action items through to employee sign-off. Virtual calibration sessions help align evaluators on scoring standards. Standard and customised reports deliver performance information quickly. Operated by At The Touch Of A Button Ltd, based in Derry, Northern Ireland.
| Primary category | Contact Centre Solutions (CCaaS) |
|---|---|
| Country | United Kingdom |
| Services | Quality management, Performance evaluations, Feedback tracking, Calibration sessions, Customised reports |
| Website | https://optiop.com/ |
| Added to the directory |