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CIF Presents TWF – Cécile Rénier

In this tenth episode of our weekly news and interview show, Tech Wave Forum, host and CIF CEO David Terrar will discuss artificial general intelligence (AGI), that’s artificial intelligence that surpasses human intelligence in almost all areas, triggered by Softbank’s CEO suggesting, this last week, that it will be here within 10 years. David believes it will be gradual, inevitable, and sooner than you think. The interview guest is Cécile Rénier, Wolters Kluwer’s VP Customer Service.

She will discuss their approach to customer service, customer engagement, and how they use it as a competitive advantage. She will explain the change in mindset, culture, and leadership required for real transformation.

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David is a known as a thought leader in digital transformation, social collaboration, ERP, and cloud computing. I'm a software guy who started on mainframes and minicomputers, but has embraced the shift to cloud, social, and mobile in a world gone digital. I combine more than 30 years of business experience with over 18 years of social media and digital marketing expertise. I'm passionate about helping people understand the shift to digital, organisational culture, new business models, and how businesses can do more with less.

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