Nexmo Agreement with SAP Extends Social Chat Capabilities to SAP® Cloud for Customer

Nexmo, a leader in global cloud communications platforms, today announced that it has signed a partnership agreement with SAP SE that allows it to integrate Nexmo Chat App API with the SAP® Cloud for Customer solution. By using Nexmo Chat App API, customer service agents will now be able to engage customers on chat apps like WeChat and Viber through SAP Cloud for Customer, and service customers in real time without having to leave the SAP solution.

“We are excited to partner with SAP to connect customer service agents to their customers on WeChat and other chat apps,” said Chris Moore, chief revenue officer at Nexmo. “SAP is a global leader in customer engagement and commerce, and we are thrilled to extend SAP’s customer engagement channels to include social chat.”

The partnership is the latest for Nexmo’s Chat App API, which connects brands and CRM platforms to customers via their preferred chat apps. In October, Nexmo connected KLM Airlines to its customers on WeChat via KLM’s CRM platform. Nexmo also announced a partnership with Marketo and Bright Pattern.

Chat apps like WeChat, KakaoTalk and Viber are crucial in reaching consumers, having amassed over 1 billion monthly active users worldwide. WeChat, the dominant chat app in China, recently exceeded 650 million monthly active users. Users are spending the majority of their time within the chat apps, using them to access diverse services like e-commerce, taxis and customer service. With this integration, customer service agents using SAP Cloud for Customer can service customers on the platforms where they are spending the majority of their time.

To learn more, visit the SAP Community Network.

The editorial team behind Compare the Cloud made up a unique group of IT specialists, digital marketers and cloud specialists. We understand the industry from both the IT manager’s perspective and the perspective of the IT service provider.

AI Readiness - Harnessing the Power of Data and AI


Related articles

Data Sovereignty in AI: Five Key Considerations

Data is the most valuable economic asset for modern...

Streamlining Cloud Management with Terraform Functions

The multi-cloud deployment trend is making infrastructure management more...

Defending Health and Social Care from Cyber Attacks

The National Cyber Security Centre (NCSC) recently calculated that...

How is AI changing patch management?

Cyberattacks are increasing in frequency and severity. This means...

AI Readiness – Harnessing the Power of Data and AI

Join us for a compelling session on "AI Readiness:...

Subscribe to our Newsletter