Managed IT Support
Outsourced IT helpdesk and endpoint management
As of 17 October 2026, Compare the Cloud lists 4,407 managed it support service providers, 16 of them verified.
A sourced shortlist
Managed IT support providers compared
Compare 10 UK managed IT support providers on the support hours, service scope, track record and accreditations they publish on their own websites. Every claim links to its source, and the final column gives a question to put to each provider. Scroll across the table on smaller screens.
| Provider | Support hours | Service scope | Track record | Accreditations shown | Question to ask |
|---|---|---|---|---|---|
| BCN | Service desk open Monday to Friday, 8am to 6pm, with a separate out-of-hours service for critical issues. Source, BCN support hours | Helpdesk, ticket reporting, and server management with remote monitoring. Source, BCN service scope | States over 400 staff, over 1,200 customers and a 98% client retention rate. Source, BCN track record | About page shows ISO 27001, ISO 9001 and Cyber Essentials Plus badges and lists G-Cloud 14. Source, BCN accreditations shown | Which issues are covered out of hours, and is that cover included or charged separately? |
| BOM IT Solutions | Describes 24/7 support as built into its managed service rather than a premium extra. Source, BOM IT Solutions support hours | Managed IT on predictable monthly costs, for businesses from 10 to 1,000 employees. Source, BOM IT Solutions service scope | Part of BOM Group Ltd, established in 1958. Source, BOM IT Solutions track record | About page shows Certified B Corporation, ISO/IEC 27001 and Cyber Essentials Plus badges. Source, BOM IT Solutions accreditations shown | Are overnight calls handled by the same team, and which response time applies out of hours? |
| Cloud-P | Support division Port-24/7 provides round-the-clock support contracts. Source, Cloud-P support hours | Managed IT with 24/7 monitoring and support for a fixed monthly or annual fee. Source, Cloud-P service scope | Formed in 1994; privately owned and based in Birmingham. Source, Cloud-P track record | Not published | Is support contracted with Cloud-P or Port-24/7, and who owns an escalation? |
| Convergent Technology | Lists a 24x7x365 managed service desk. Source, Convergent Technology support hours | Extends internal IT teams, including smart hands in 183 countries on a four-hour SLA. Source, Convergent Technology service scope | Not published | Not published | Does the four-hour SLA mean an engineer on site or only a response, and in which countries? |
| Focus Group | States 24/7 UK-based support; one listed package covers remote support in business hours only. Source, Focus Group support hours | Service desk, on-site support, incident and change management, and IT asset management. Source, Focus Group service scope | States teams of over 300 technicians. Source, Focus Group track record | Microsoft Solutions Partner designations for Security, Infrastructure and Modern Work. Source, Focus Group accreditations shown | Which package includes 24/7 remote support, and which stops at business hours? |
| Integrated Office Systems (IOS) | Not published | Fixed monthly support plans with remote and on-site support, or support on demand. Source, Integrated Office Systems (IOS) service scope | Established in 1994 as a Xerox concessionaire covering the North East of England. Source, Integrated Office Systems (IOS) track record | Not published | Which hours does the support desk cover, and what sits outside the fixed monthly cost? |
| IT Assist | Not published | Remote or on-site proactive and reactive support for businesses and schools in the North East. Source, IT Assist service scope | Established in 2011 and based in Gateshead. Source, IT Assist track record | Not published | What are the support hours, and how quickly will an engineer reach your site? |
| Kerv | Helpdesk page states the team is available 24/7/365. Source, Kerv support hours | First, second and third line service desk built on ServiceNow and ITIL practice. Source, Kerv service scope | Founded in 2020; has since acquired Inciper, Netwrx and Worth Digital. Source, Kerv track record | Certified B Corporation; Solutions Partner for Microsoft Cloud with all six designations. Source, Kerv accreditations shown | Can the service desk be bought on its own, or only inside a wider managed service? |
| Millgate | Describes trained 24/7 IT support within its managed service. Source, Millgate support hours | Helpdesk, ticketing with real-time updates, monthly reporting and Microsoft 365 standard licensing. Source, Millgate service scope | Nearly 30 years in business, serving organisations across the UK. Source, Millgate track record | Not published | What happens to the bundled Microsoft 365 licences if the managed service ends? |
| Node4 | UK-based service desk offering 24/7, 365 support. Source, Node4 support hours | ITIL-aligned service desk focused on first-contact fixes for onsite, hybrid and remote teams. Source, Node4 service scope | States it supports more than 6,800 tickets per month. Source, Node4 track record | Microsoft partner with all six Solutions Partner designations and 3,000 Microsoft certifications. Source, Node4 accreditations shown | Which ticket types are worked 24/7, and which wait for business hours? |
How this comparison was checked
Checked 22 September 2026 against each provider's own website, and every claim links to the page it came from. "Not published" means we could not find the fact on the provider's site; it does not mean the provider lacks it. This is a research comparison, not independent certification, customer review or endorsement. Providers are not ranked, and no paid placement is used.
These 10 providers were chosen from the first page of this category because their own websites describe a managed IT support service. They appear alphabetically. Confirm scope, pricing and contractual response times directly with each provider.
Questions for your shortlist
- Which hours does the service desk cover, and is out-of-hours support included or charged?
- Which response and resolution times are written into the contract, and for which priorities?
- Is on-site attendance included, and how far will an engineer travel within the fee?
- What reporting will you receive each month, and how do you exit the contract?
Why choose Managed IT Support?
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Dell Technologies
Dell Technologies is a global technology company providing laptops, desktops, servers, storage, and networking solutions. Their portfolio spans consumer devices like XPS and Alienware to enterprise infrastructure including PowerEdge servers and PowerVault storage.
Phoenix Software
Phoenix Software is a UK-based IT solutions and managed services provider delivering cloud infrastructure, cyber security, digital workplace, AI, and software licensing services. They serve organisations across education, public sector, and enterprise with managed services including cloud, backup, endpoint, and security.
Air IT Group
Air IT Group is a multi-award-winning managed IT service provider delivering end-to-end business technology solutions for SMEs across the UK. With expertise spanning cyber security, cloud, business intelligence, and automation, they provide personalised support from 8 offices nationwide.
Axians UK
Axians UK provides comprehensive IT services and solutions spanning cloud and data centre, cyber security, enterprise networks, managed IT services and telecommunications infrastructures.
BCN
BCN is a UK-based digital transformation specialist and Microsoft partner delivering managed IT services, AI innovation, cyber security, cloud infrastructure and modern workplace solutions.
BOM IT Solutions
We go beyond traditional IT services, offering friendly, expert IT support for businesses of any size. Call 0800 038 7222 for advice from IT specialists.
Cloud-P
Cloud-P is a Birmingham-based, employee-owned IT services company with 30 years of experience, offering cloud solutions, on-premise infrastructure, managed services and IT hardware supply.
Convergent Technology
Convergent Technology is a team of experienced IT professionals helping businesses get the technology they need to succeed. They ship to and support 183 countries, with services spanning connectivity, cloud migration, and team support.
Elyzium
Elyzium specialises in workload automation and software deployment lifecycle services. They provide on-premise and cloud-based workload automation, Ansible automation, workload assessment, migration, and Oracle Retail integration.
Focus Group
Focus Group delivers telecoms, IT, and connectivity solutions for businesses of all sizes. They drive intelligent, connected customer experiences with solutions spanning small business, SME, and enterprise, including AI-powered services and digital transformation.
Integrated Office Systems (IOS)
IOS is a UK-based managed services provider with over 30 years of experience helping businesses succeed through office technology, IT support, digital transformation, and workplace solutions. Based in Stockton-on-Tees, they deliver bespoke managed services combining smart technology with expert consultancy.
Kerv
Kerv is a purpose-driven cloud and digital transformation partner delivering meaningful change for people, businesses, and the planet. They hold B Corporation certification and expertise across cloud, data, AI, security, compliance, and CX.
Kyocera Group UK
Kyocera Group UK is a global technology leader providing digital transformation, document management, and ICT services. The group comprises Kyocera Document Solutions, Annodata, and MCL.
Millgate
Millgate delivers managed IT and telecoms solutions, from device procurement to fully managed services. They also provide cybersecurity incident response support.
Node4
Node4 is a managed services provider bridging innovative technology with strategic business goals. They hold all 6 Microsoft Solution Designations including Azure Expert MSP and Microsoft Business Applications Inner Circle status.
SCC
SCC is a leading European IT services and solutions provider that de-risks change across Data and AI, Cyber Security, Infrastructure and Cloud, and Digital Workplace. They are an Elite ServiceNow Partner delivering enterprise and public sector transformation.
BOM
IT Assist
IT ASSIST NORTH EAST LIMITED is an information technology and services company based out of METROPOLITAN HOUSE LONGRIGG SWALWELL, GATESHEAD, TYNE AND WEAR, United Kingdom.
Salzer Technologies
Welcome to Salzer Technologies – Your trusted partner in delivering innovative IT solutions and services tailored to your business needs.
Smart IT Support Ltd
Smart IT Support Ltd (trading as Equinox ITC) is a UK-based IT infrastructure and support provider established since 1996. They offer managed IT services, Windows Essentials Server solutions, networking, and security/firewall management for businesses up to 50 users.
Sharp for Business
Sharp is one of the world's leading technology manufacturers. Find out how our products & services help organisations become more efficient and productive.
Enhanced
Enhanced are proud Microsoft partners and experts in delivering IT systems & cloud services that help support faster business growth.
InTentional IT
We help businesses navigate the complex landscape of technology and overcome IT challenges so they can focus on their core operations without tech headaches. With over 50 years combined knowledge and experience in the technology industry, weve been exposed to a vast range of change which has given us a concrete depth of knowledge; enabling us to provide our clients with intentional support and software solutions that enhance the productivity and security of their businesses. We pride ourselves o
Claphmont
Claphmont is a boutique AI consulting firm specialising in enterprise automation and digital transformation. We deliver intelligent solutions across legal, compliance, and financial operations, leveraging Microsoft Power Platform, Azure OpenAI, and Copilot Studio. Our approach combines IT expertise with AI innovation—enabling clients to streamline document workflows, enhance governance, and unlock new levels of operational efficiency. We support Copilot adoption, agentic automation, and scalable
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