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Daktela UK
Cloud-based CCaaS platform for omnichannel contact centres
Services
Contact Centre Solutions (CCaaS)
— Employees
— Founded
Chester Location
About
Daktela provides cloud-based contact centre software (CCaaS) that unifies customer communications across phone, email, SMS, webchat and social media channels. Its platform includes enterprise telephony, workforce management for agent scheduling, and AI tools such as chatbots, voicebots, an agent-assist Copilot and custom LLM modules. The company serves sectors including financial services, healthcare, telecommunications, retail and IT services, with a case study covering EMED's 225 agents across ten sites.