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Daktela UK
Cloud-based CCaaS platform for omnichannel contact centres
Daktela UK is listed under Contact Centre Solutions (CCaaS) in the Compare the Cloud directory.
Listed in Contact Centre Solutions (CCaaS)
Added to the directory
Services
Contact Centre Solutions (CCaaS)
— Employees
— Founded
Chester Location
About
Daktela provides cloud-based contact centre software (CCaaS) that unifies customer communications across phone, email, SMS, webchat and social media channels. Its platform includes enterprise telephony, workforce management for agent scheduling, and AI tools such as chatbots, voicebots, an agent-assist Copilot and custom LLM modules. The company serves sectors including financial services, healthcare, telecommunications, retail and IT services, with a case study covering EMED's 225 agents across ten sites.
| Primary category | Contact Centre Solutions (CCaaS) |
|---|---|
| Location | Chester |
| Country | United Kingdom |
| Services | Omnichannel Contact Centre, Cloud Phone, Workforce Management, Chatbot & Voicebot Automation, Agent Assistance (Copilot), Knowledge Base |
| Website | https://daktela.com/ |
| Added to the directory |