Contact Centre Solutions (CCaaS)
Cloud contact centre and customer service platforms
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CCT Infotech
Hull-based IT support provider since 1991 specialising in Microsoft 365, managed IT, cybersecurity and VoIP.
SALCS Installations
Established in 2009 with just two employees SALCS Installations has now grown significantly into a company which boasts a host of highly qualified experts ranging from engineers to project managers.
PTS CONSULTING (UK) LTD
PTS Consulting (trading as SPOR) is a UK-based IT solutions and workplace technologies provider. They offer audiovisual solutions, IT services, and support across multiple business sectors.
CDS
Welcome to CDS, an HPE company. CDS delivers exceptional customer experience and best-in-class services, across the HPE Edge-to-Cloud technology platforms of Compute, Data Storage, Networking, Supercomputing & AI, and Hybrid Cloud. CDS is a dynamic organisation, aspiring to nurture and grow talent. As part of HPE, we are the entry point for early career technical roles, providing opportunities to develop an engineering career across a multitude of HPE Edge-to-Cloud technologies. With a workforce of over 1500 people, CDS supports employees in accelerating their professional development within a stimulating technical environment, covering a wide range of activities related to field engineering and remote services. Employees can advance their careers inside CDS within a variety of roles, from business supporting functions, to mobile or on site engineering, software development and testing, through to people leadership roles. We believe that fresh perspectives and innovative ideas are essential for driving our success. Our early career schemes are designed to attract and develop aspiring talent, providing a supportive environment where you can grow and thrive. Who we are looking for: We are seeking passionate, motivated individuals who are ready to accelerate their professional development. If you are eager to learn, collaborate, and make an impact, we want to hear from you.
Korbyt
Korbyt helps corporate enterprises and educational leaders create smart digital signage and booking experiences that engage employees, customers, and visitors effectively. The Korbyt Anywhere platform delivers AI-powered digital signage and space booking solutions to simplify communication, enhance collaboration, and increase productivity. Headquartered in Dallas, TX, Korbyt supports a modern workplace experience by connecting people with the information, spaces, and tools they need to work efficiently. For more information, visit GoKorbyt.com.
QuantumIT
Quantum Information Technology (QuantumIT) is a globally established IT consulting and software enterprise, offering specialized cloud-based software applications across various sectors. Founded in 1992 and headquartered in Australia, we have a strong global presence with customers in ten countries and subsidiaries in the UK, US, Canada, Singapore, and the Middle East. Our suite of cloud-based software applications includes: InPlace, a robust and feature rich solution used by universities and tertiary educators worldwide to manage cooperative and work-integrated learning programs including clinical placements in all disciplines, pre-service teacher assignments, internships and industry projects. InPlace Network, a pioneering platform for employers, facilitates interaction with education bodies to arrange student work experience assignments and graduate recruitment programs. Its significant customers include the UK NHS and large hospital networks in the US and Australia. Lastly, InPlace Corrections serves as a comprehensive rehabilitation management platform for the prison sector, optimizing induction assessment, prisoner education, rehabilitation, reintegration planning and transition-out programs. With over 130 professionals globally, QuantumIT has been an influential player in the higher education sector since 2010. We are the market leader for higher education student placement software in Australia, the UK, and Singapore, with a rapidly expanding footprint in the USA and Canada. We pride ourselves on investing significantly in product development every year, striving for innovation and excellence to serve our customers better. The business retains strong consulting capability in data migration, data analytics, AI/machine learning and application development. To find out more visit quantumit.com.au
Insight International (UK) Ltd
We provide Software Development, Maintenance and Other Related IT Services, across spectrum, depending on individual client’s needs and dependability on us. Being a young and vibrant software solution company, we believe in harnessing the talent and experience of each member of our team to provide a unique flavor to our offerings within practical considerations and as per need and flexibility as expressed by our clients. We believe in working as a true partner and demonstrate transparency in all our dealings and conduct with our client(s), our supplier(s), Home Office, our employee(s), our associate(s), Solicitors, Accountants and our future prospect(s). We provide innovative and demanding solutions as envisaged within our control and competency and ever increasing desire to serve our customers and stakeholders as per their expectations all the time. We have the confidence to hire , engage and deploy the right resources all the time within an accepted framework of delivery model across various sectors and work in the following areas: Information Technology Banking Training of workforce at all levels and verticals Deploying AI and RPA for Administrative efficiency Marketing and Sales Customer Service Retail
Natterbox
Natterbox is an AI-powered contact center solution thats natively integrated to Salesforce. We help global organizations to personalize their conversation journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables you to create and manage your entire business phone system and contact center globally, inside the world’s #1 CRM. With key CTI and contact center features including IVR, ACD, click-to-dial, call recording, call routing, mobile, auto-logging, speech analytics and dialer.
Esker UK & Northern Europe
Esker’s AI Automation Suite for the Office of the CFO leverages the latest in Agentic AI and automation technologies to optimise working capital and cashflow, enhance strategic decision-making, and improve human-to-human relationships with customers, suppliers and employees. Esker’s Source-to-Pay and Order-to-Cash solutions automate any business process while supporting long-term growth strategies. “Over the past 40+ years, Esker has grown into the global authority in AI-powered business solutions for the Office of the CFO. In this arena, which sees so many companies come and go, continuing to thrive for over four decades is remarkable.” Jean-Michel Bérard │ CEO | Esker Our mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, & greater trust between organisations. Esker’s cloud platform integrates with existing ERP environments, giving businesses the flexibility to connect with any system without having to change the way they work. By developing AI-driven technologies and automating the O2C & S2P cycles, Esker frees up finance and customer service professionals from time-consuming tasks, helps them be more efficient, and enables them to develop new skills. Don’t take our word for it! Our customers include Britvic, Novuna Business Cash Flow, Stelrad, AAH Pharmaceuticals, AB Sciex, Abbott. Find out what our customers have to say Learn more here https://www.esker.co.uk/customers/customer-spotlight/ “Esker is magic! In six months, we have already started to get our principle vendors onto auto processing and have 75% of invoices going through Esker automatically.” AB Sciex “It has been two years now since deploying the Esker solution and we can say it has exceeded our expectations. We achieved cost reductions and freed up resources to focus on higher-value tasks.” Abbott
Ideal Postcodes
Ideal Postcodes is your trusted address solutions partner, offering a comprehensive range of services including address validation, cleansing, data enrichment and platform integrations. At the core of our mission is providing you with the most complete, accurate, and up-to-date property location data available. Access accurate rooftop geolocations, UPRNs and further premium datasets to enhance and expand your data quality. Our commitment goes beyond technology - were here to provide a seamless, user-friendly solution that aligns with your business, supporting you across every facet of your operations. We cater to a diverse clientele, from small businesses and start-ups to public institutions and FTSE 100 organisations. Get in touch today!
MCC Digital
We are celebrating over 40 years of MCC Digital! We offer a range of products and services to a range of customers. We work closely with the business and education sectors to provide IT Solutions and bespoke packages. Whatever your business needs are, MCC Digital can provide you with great solutions and support. We are Apple accredited and offer training and repair services. Our support is available remotely, on-site and over the phone. Please get in contact with us and share your vision and our specialised sales team will be in touch.
Parloa
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
enable.services
At enable.services, we are passionate about delivering software solutions that drive results for businesses of all sizes. Our top priority is always putting people first, which is why we are committed to providing exceptional service to each and every one of our customers. Our comprehensive range of software solutions includes development, training, and support services to ensure that your business has everything it needs to succeed. We understand that every business faces unique challenges, which is why we take the time to listen to our customers and provide personalised solutions that meet their specific needs. Let us show you how our human-centered approach to technology can benefit your business today.
Ciklum
Ciklum is a global Experience Engineering firm that stands at the forefront of innovation, blending next-generation product engineering, exceptional customer experiences, and cutting-edge AI. The business revolutionizes the way people live by developing technologies that reimagine, reshape, and redefine the future. For over 20 years, Ciklum has been a trusted partner to global enterprises and digital disruptors, spearheading the creation of digital solutions that tackle complex corporate challenges while propelling businesses toward accelerated growth and success. Its global team of over 4,000 highly skilled engineers, experience design specialists and consultants joins forces to engineer technology that paves the way for the future of your business. Ciklum builds tailored digital solutions that leverage emerging technologies for such clients as Just Eat, Metro Markets, EFG International, Zurich Insurance and others. For more information about us visit www.ciklum.com
Verint
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years. To learn more, visit: www.verint.com
ClearAccept
Accept card payments wherever, whenever with our integrated card payment solutions that are built specifically for ClearCourse software. Whether your customer is online, at the till or on the phone, our payments platform enables you to take their payment quickly, easily and securely. Our solution was built specifically to solve the payment needs of our ClearCourse partner platforms. With optimised integrations taking and reconciling card payments across multiple channels is a breeze, while fewer manual steps and less admin saves you and your team significant amounts of time. We’re about more than just solving your current payment needs - we’re a strategic partner that is looking for ways payments can help make your business even better.
Renewable Exchange
The conventional way of trading renewable energy is outdated. Driven by innovation, we have created a better way. A way that is transforming how renewable energy is exchanged by providing an intelligent, data-driven PPA platform, coupled with expert consultancy. We ensure clients have better choice than ever before through smarter insight and greater transparency, and with a more connected market we’re making more opportunities open to more people. Its a brighter way of selling renewable power that puts generators first.
Clientshare
Clientshare’s AI-powered platform helps suppliers transform their Business Reviews into retention and growth engines. Used by 1-in-2 of the FTSE 100, Clientshare helps suppliers in Logistics, FM, BPO, Contract Catering, Manufacturing and more. Trusted by leading global enterprises, our AI-powered Quarterly Business Review (QBR) platform, Pulse, supports business retention & growth. Senior leaders can easily uncover accounts at risk and act before its too late as well as identify new growth opportunities. We give businesses the tools to build, deliver, measure and act on reviews and feedback. Our vision is to continue to be the best at helping B2B enterprises retain and grow their customers by giving them the tools to stand out, win trust and deliver exceptional Business Reviews.
Manhattan Associates
For more than 35 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and retail.
CommBox
CommBox enhances enterprise customer support by seamlessly integrating AI and automation. Our platform empowers support teams to deliver faster, more personalized experiences while focusing on high-value interactions. The result: improved efficiency, reduced response times, and increased customer satisfaction.
DB Comms
DB Comms is an established provider of Fixed, Mobile and Cloud based Telecommunications and Data Connectivity solutions. At DB Comms we endeavour to provide the best possible service to our customers. Our aim is to understand each of our customer’s businesses and their specific business needs, thus ensuring we can propose, install and manage the solution that is the best fit for their business requirements.
Implement AI
Implement AI builds managed digital workers that help organisations scale without growing headcount. Powered by AIOS — the AI Operating System — our digital workers handle real operational tasks across voice, chat, email, CRM, scheduling, research, and connect into over 600 connected applications. Companies use Implement AI to expand capacity, improve consistency, increase revenue, and remove repetitive admin so teams can focus on higher-value work. Grow your workforce. Not your payroll. Learn more: www.implementai.io Listen to The Implement AI Podcast: https://www.implementai.io/podcast We are Cyber Essentials Accredited, giving organisations confidence that digital workers operate within a secure, governed environment.
Spectos GmbH
Everybody likes great service. We help to provide it. Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day. With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration. Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking. At the core of our offering is the Spectos Real-Time Performance Management platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements. Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration. Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.
Eptica, an Enghouse Company
Enghouse Interactive France (ex Eptica) est le leader des plateformes intelligentes pour l’expérience client, maillon clé de la chaîne de valeur des entreprises. Plus de 400 marques confient Enghouse la gestion de leur relation client (voix, self-service, email, chat, video, messenger, réseaux sociaux) ainsi que l’analyse de la voix du client grâce à vecko, la seule solution dintelligence client du marché français. La suite de logiciels Eptica embarque une technologie unique fondée sur une IA hybride (Traitement Automatique du Langage Naturel (TALN), Text Analytics, Machine Learning) adaptée aux problématiques spécifiques de la relation client afin d’augmenter la satisfaction client et la compétitivité du service client, et fournir aux marques de l’intelligence pour améliorer l’expérience sur tout le parcours client.
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