In today’s world and business environment, remote connectivity has become a game-changing solution to modern day challenges, such as remote working. This goes beyond enabling people to digitally connect and collaborate as if they were together in person. It is also about enabling staff training and the support and maintenance of devices from afar. This is ushering in a new age where staff don’t have to physically go into their place of work to be upskilled, or to resolve any technical challenges they or others may be experiencing.
Retaining the workforce
In the era of globalisation, organisations must adapt their working practices to effectively retain their employees, and this means offering hybrid work across the board. By providing the flexibility to work from anywhere, businesses can hold on to valuable IT talents who might otherwise be drawn to opportunities elsewhere. Remote connectivity plays a pivotal role in making this possible for tech teams that form the backbone of digital infrastructure across businesses.
For example, remote connectivity tools can empower staff to rectify all manner of IT issues remotely, at speed, and reliably. The ability to do their jobs effectively, regardless of their physical location, not only keeps IT staff happy but also reinforces productivity across the entire organisation as downtime is minimised. This generates job satisfaction across the broader employee base; increasing the likelihood that they will choose to stay with their current employer when enticing offers appear elsewhere.
In addition, remote connectivity enables the onboarding and upskilling of colleagues regardless of where they are. For example, new colleagues can have access to training equipment without needing to be physically on site. Whether that is through them connecting directly to the equipment like simulators and virtual machines or by simply screen sharing with an experienced colleague. No longer do people need to travel to where equipment or people are to get up to speed for their role.
Building a sustainable future with connectivity
Beyond employee satisfaction and business stability resulting from a more effective staff base, a significant benefit of deploying an effective remote connectivity solution is that it encourages substantially more sustainable work practices. It does this by allowing colleagues to share fast responses with one another, independent of location, including through troubleshooting and maintaining remote devices as though the handler were on site. This reduces the need for travel and the consequent environmental impacts. In fact, a recent study has calculated that one single TeamViewer connect avoids, on average, 13 kilograms of CO²e, which is the equivalent of 5.5 litres of gasoline, or a 70km car ride. This reduction in carbon emissions not only helps combat climate change but also conserves valuable resources, such as gasoline.
How Specsavers has deployed remote connectivity across its business
Alongside managing environmental impacts, businesses are also facing the ongoing cost-of-living crisis. One such company is UK eyewear giant Specsavers which has faced one of its most challenging periods to date – ensuring customers receive the same level of care, whilst maintaining affordable prices for their services. To remain competitive, Specsavers deployed TeamViewer’s remote connectivity solutions at 2,300 of their stores worldwide to ensure IT issues don’t disrupt the employee and customer experience. With TeamViewer’s reliable connections and priorities on security, Specsavers now has access to the best IT support systems across the globe, increased staff efficiencies, and greater scalable success. All thanks to remote connectivity.
Futureproofing with remote connectivity
The potential for remote connectivity to shape the future of work cannot be understated. By embracing solutions that offer this, businesses can foster a positive culture built on flexibility and productivity. And pass the benefits on to their customers. What’s more, by implementing remote connectivity solutions, businesses can not only enhance their competitive edge but also positively contribute to the health of our planet. Embracing remote connectivity is, therefore, not just a smart business move, but also a step towards building a greener world.
Frank Ziarno is the Vice President, Product Management at TeamViewer. Frank has been at TeamViewer for over 10 years, where he’s developed a proven track record in driving product strategy, leading cross-functional teams, and delivering value to customers.