Tag: Customer

Harness the Power of Hyper-contextual Advertising

https://vimeo.com/714026212/bb9318717b While contextual data is often used by marketers and advertisers to provide a better experience for their customers, it's also the key to a...

How Social Media Can Improve Customer Retention Ratio

Today, whether you are running a well-established business or want to launch a venture, you can not imagine your business without social media. Social...

Automation vs Emotion: Are people still important in customer experience roles?

In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...

Customer success is critical to growth in the digital era

Any enterprise worth its salt will purport to be customer-centric. Yet, what this actually means in practice can be a pale imitation of the...

Managing cloud migration and the end-user experience

The traditional role of the managed services provider (MSP) has, up until recently, been clearly defined—helping enterprise customers with issues around pre-installed software, internal...

The power and promise of AI in the coming year and beyond

In 2018, I posited that artificial intelligence (AI) would become widespread, seeping into our everyday lives. Now, in 2019, we’re starting to see this...
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