Tag: contact centre
Cloud News
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017...
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Business
“The need for speed” – Finding a way to unlock agility for today’s businesses
To fully support agility, the solutions chosen will need to enshrine all the latest innovations in areas like artificial intelligence, machine learning or prescriptive analytics.
Data
Preventing data sovereignty from confusing your data strategy
The reason why sovereignty is so important, is that it enables organisations to be innovative with their data and deliver new digital services. Historically, there has been a distinct lack of trust in the cloud, leading to a lack of innovation.
Edge Cloud
Edge and cloud joining forces
For a decade-and-a-half now, centralised cloud computing has been considered the standard IT delivery platform and little is set to change on that front.
cybersecurity
Cybersecurity stress: how to safeguard your organisation and avoid IT burnout
For organisations to improve their security, they must seek visibility of all the components that go into the software they use.
cybersecurity
Improving industrial cyber defences in the cloud
t's an exciting period of change for the industry, as new technologies are woven into operations to streamline services and enhance the customer experience.