Thrive, a managed services provider serving small and mid-market organisations, has updated its TransformIT platform with AI-powered automation workflows built on ServiceNow, targeting the gap between enterprise-grade tooling and what smaller IT teams can realistically operate.
The platform is co-managed: Thrive's engineers handle implementation and ongoing guidance while customers access ServiceNow's ITSM capabilities including onboarding and offboarding workflows, service resolution automation, and a self-service portal with AI-assisted issue entry. The new update also compresses onboarding time, giving customers faster access to the features after signing up.
Mid-market and SMB organisations need next generation solutions to make their businesses more efficient and more responsive, but the reality is that they are unable to get their hands on these tools either due to resource constraints or complexity
The ServiceNow partnership adds an enterprise software vendor's imprimatur to the positioning.
As enterprises transition from AI ambition to AI execution, reliable platform partnerships are more important than ever
Michael Gray, CTO of Thrive, said: "With TransformIT, we make the entry point to powerful technology accessible, simple, and manageable for organisations. By delivering AI-powered IT automation, rapid deployment, and our experts to guide the way, Thrive is helping organisations put these capabilities into practice and scale with confidence."
TransformIT with enhanced AI automations and workflows reaches general availability on 1 June 2026.
