TeleWare achieves world-first real-time call routing through Microsoft Azure

Communications technology business TeleWare has today announced that at midday on the 13th September, it was able to route, record and analyse a call in real-time through Microsoft’s Azure cloud computing platform in a fully encrypted, compliant environment. Microsoft has confirmed this is a world first.

It had been thought that attempting to use an entirely cloud-based system to route, record and analyse a call would result in poor call quality due to loss of data packets and latency on the call. Previously, this would have required physical servers and hardware. However, TeleWare has been able to develop and enhance its solutions to achieve a seamless call that is of the same quality as one using physical equipment. This world first was carried out with a TeleWare customer, as opposed to a test environment, demonstrating that this is achievable without further enhancements to already deployed products.

Rob Corrigill, CTO, TeleWare said, “Many had advised that this wasn’t possible as the cloud just ‘wasn’t ready for this yet’ and we’ve certainly had to overcome some technical hurdles. However, our technology teams, whether they be development, infrastructure or the Network Operations Centre (NOC) have all pulled together with one common goal and have achieved the ‘impossible’. This is deeply significant as it demonstrates that our overall goal of going 100% cloud is possible.”

Steve Haworth, CEO TeleWare said, “We’re delighted that the team has achieved this ground-breaking milestone, which has wide-reaching implications, not just for us, but for the wider Azure and cloud community. This is a huge accomplishment, which couldn’t have been made possible without the stellar work of the infrastructure team—each and every one of them should be congratulated.”

TeleWare’s fixed-line recording product will be fully migrating onto the cloud with its MVNO product also planned to migrate in the coming quarters.

+ posts

Meet Stella


Related articles

Shopping for Data: Ensuring a seamless user experience 

This combination can drive a business’s data culture and provide a structured approach for businesses to benefit from data intelligence across their operations, with only a few clicks.

Unveiling the Top 10 Cybersecurity Threats to Watch Out for in 2023

As technology advances, so do cybercriminals' methods to gain unauthorised access to sensitive information. With the increasing reliance on technology in both personal and professional settings, it is crucial to stay informed about the top cybersecurity threats to watch out for in 2023.

Is sustainability ‘enough’ from a Cloud perspective?

The idea of uprooting entire sustainability initiatives that took years to formulate and deploy is unsettling for businesses but, in truth, it doesn’t have to be so revolutionary.

Endpoint management: Common challenges and trends for 2023

The surge in remote work and the growing trend of using the same mobile devices for work and leisure have challenged traditional on-premise IT management

Cloud Vs On-Premise Server

Both cloud computing and an on-premise hardware server farm have their advantages and disadvantages, and the choice between them depends on the specific needs of the business and the application.

Subscribe to our Newsletter