Tag: workforce

Digital workforces: Automation processes in workforces for SMEs

Let's start with a definition. A digital workforce comprises a variety of technologies for automation working alongside the human workforce. These technologies include, e.g....

What Does an Augmented Workforce Really Look Like?

Businesses are increasingly advancing the use of automated and AI technologies, but are we ready to manage teams with people, robots and AI working...

Using Unified Communications to Scale Globally

Over the past decade the business landscape has become increasingly more digital. The evolution of mobile technology and cloud software has been driving forward...

Unit4 acquires Intuo; Extends HCM offering to better support modern workforces in the services economy

People, Finance, Project and Planning software portfolio in the cloud for mid-market organisations Utrecht, Netherlands & Ghent, Belgium, 26th March 2019 – Unit4, a global leader in enterprise...

Tech From The Top – S1E1 – Russell Horton – CEO, FluidOne

Comms Business Live is delighted to announce the new live stream series ‘Tech From The Top’, presented by Adrian Barnard, CEO of Alpha Beta...

Workforce Optimisation in the customer engagement centre: The future is in the cloud

Workforce optimisation (WFO) is an industry strategy that enhances contact centre resources to promote customer experience, while also boosting operational efficiency. Mainly used by customer...
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