Tag: service

Automation vs Emotion: Are people still important in customer experience roles?

In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...

Keith Richards, Gig Economies and £100K Service Techs

Legendary Rolling Stones guitarist, Keith Richards, once said, “I ain’t getting old, I’m evolving” - a statement that could quite easily be applied to...

Using the Cloud to Manage Public Sector Procurement

Cloud offers the public sector an opportunity to put users back at the heart of the procurement process, according to Chris Wilson, managing director...

Pulsant Expands Cloud Storage Offering with INFINIDAT InfiniBox

High Availability and Ease of Management Enables Cloud Service Provider to Benefit from Significant Savings and Meet Stringent SLAs  Pulsant, a leading UK provider of hybrid...

OSS PaaS Rundown: Comparing Dokku, Flynn, and Deis Workflow

Open source software is currently witnessing a renaissance. For every major platform out there, there is at least one open source alternative. Heroku made...

GTT Communications, Inc. Acquires Perseus

   GTT Communications, Inc. (NYSE: GTT), the leading global cloud networking provider to multinational clients, announced today the acquisition of Perseus, a provider of high-speed network connectivity...
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The future of cloud and edge optimisation

As more enterprises use multi-cloud and hybrid infrastructures, the danger of cost overruns and loss of control increases.

Here is how to stage a public cloud migration

As the relationships between CSPs and cloud providers are deepening, CSPs need to develop a clear strategy on how they add value to customer relationships.

The future of work is collaborative

As hybrid work models continue to gain traction, businesses will need to start implementing collaborative tools and processes to meet the needs and expectations of the upcoming workforce, seamlessly integrating them into existing workflows to enhance productivity and performance. Innovations in technology, including AI and machine learning, mean that organisations are in a better position than ever to shape the collaborative future of work – and with the right support in place, they can ensure that these digital tools continue to bring out the best in their workforce for years to come.

How Business Data Can Be Protected, Even with Remote Workers

According to a study conducted by OwlLabs, approximately 69% of survey respondents worked remotely during the pandemic or are now working from home since.

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Even though there is no perfect definition for DevOps,...

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