Tag: service
Customer
Automation vs Emotion: Are people still important in customer experience roles?
In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
Front Page
Keith Richards, Gig Economies and £100K Service Techs
Legendary Rolling Stones guitarist, Keith Richards, once said, “I ain’t getting old, I’m evolving” - a statement that could quite easily be applied to...
Cloud
Using the Cloud to Manage Public Sector Procurement
Cloud offers the public sector an opportunity to put users back at the heart of the procurement process, according to Chris Wilson, managing director...
Cloud News
Pulsant Expands Cloud Storage Offering with INFINIDAT InfiniBox
High Availability and Ease of Management Enables Cloud Service Provider to Benefit from Significant Savings and Meet Stringent SLAs
Pulsant, a leading UK provider of hybrid...
Cloud
OSS PaaS Rundown: Comparing Dokku, Flynn, and Deis Workflow
Open source software is currently witnessing a renaissance. For every major platform out there, there is at least one open source alternative. Heroku made...
Cloud News
GTT Communications, Inc. Acquires Perseus
GTT Communications, Inc. (NYSE: GTT), the leading global cloud networking provider to multinational clients, announced today the acquisition of Perseus, a provider of high-speed network connectivity...
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Popular articles
Business
“The need for speed” – Finding a way to unlock agility for today’s businesses
To fully support agility, the solutions chosen will need to enshrine all the latest innovations in areas like artificial intelligence, machine learning or prescriptive analytics.
Data
Preventing data sovereignty from confusing your data strategy
The reason why sovereignty is so important, is that it enables organisations to be innovative with their data and deliver new digital services. Historically, there has been a distinct lack of trust in the cloud, leading to a lack of innovation.
Edge Cloud
Edge and cloud joining forces
For a decade-and-a-half now, centralised cloud computing has been considered the standard IT delivery platform and little is set to change on that front.
cybersecurity
Cybersecurity stress: how to safeguard your organisation and avoid IT burnout
For organisations to improve their security, they must seek visibility of all the components that go into the software they use.
cybersecurity
Improving industrial cyber defences in the cloud
t's an exciting period of change for the industry, as new technologies are woven into operations to streamline services and enhance the customer experience.