Tag: KMS
AI
AI in the Contact Centre – Striking a Balance
The ongoing advance of artificial intelligence (AI) represents a real opportunity for organisations to offer enhanced customer service levels without increasing business cost. There...
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cybersecurity
Defending Health and Social Care from Cyber Attacks
The National Cyber Security Centre (NCSC) recently calculated that...
cybersecurity
CIOs and CISOs Battle Cyber Threats, Climate, Compliance
CIOs and CISOs face unrelenting pressure from three massive...
Cloud
Discover the Power of On-premise Cloud Innovation
For most organisations, the shift from on-premise to the...
Sustainability
The Data Conundrum: How sustainable is its future?
In this article, Dan Smale, Senior Service Owner of...