AI in the Contact Centre – Striking a Balance
The ongoing advance of artificial intelligence (AI) represents a real opportunity for organisations to offer enhanced customer service levels without increasing business cost. There...
The value of colocation data centres in IoT
IoT data processing is increasingly being pushed out to the network edge to get as close as possible to the source sensors and end-users of the resulting data analytics
Strategy and anticipation are key to securing against cyber threats
With technological progress comes increased security risks. Sophisticated and co-ordinated cyber groups are working every day to find potential entry points into organisations’ networks.
Raising talent attraction and retention with IT investment
To be at the centre of talent attraction and retention, businesses should make use of workplace technology that enables them to integrate collaborative, secure and sustainable measures into their operations.
How NIST started the countdown on the long journey to quantum safety
Leading the charge to develop a post-quantum cryptographic standard for organisations is the US government’s National Institute of Standards and Technology (NIST).
Overcoming economic uncertainty with cloud flexibility
Particularly for companies that jumped into the cloud headfirst, taking the time to optimise existing processes is a remarkable way to reduce infrastructure costs and free up OPEX for delivering business value.