Tag: KMS
AI
AI in the Contact Centre – Striking a Balance
The ongoing advance of artificial intelligence (AI) represents a real opportunity for organisations to offer enhanced customer service levels without increasing business cost. There...
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GenAI
From the lab to production: Driving GenAI business success
Generative AI (GenAI) was the technology story of 2023....
Technology
Cloud ERP shouldn’t be a challenge or a chore
More integrated applications and a streamlined approach mean that...
Cloud
Top 7 Cloud FinOps Strategies for Optimising Cloud Costs
According to a survey by Everest Group, 67% of...