Tag: customer service
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Automation vs Emotion: Are people still important in customer experience roles?
In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
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GenAI
A Practical Guide to the EU AI Act
Disclaimer: This article is opinion-based; please seek legal advice...
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Mastering Hypervisors for Enhanced Business Efficiency
The cloud computing landscape is a complex ecosystem characterised...
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Cloud Computing’s Role in Digital Transformation
Definition of Digital Transformation
Digital transformation refers to the process...