Tag: customer service
Articles
Automation vs Emotion: Are people still important in customer experience roles?
In the past few weeks, investment in digital transformation and technology processes has accelerated to keep pace with changing demands and to meet healthcare...
Subscribe
Popular articles
cybersecurity
Defending Health and Social Care from Cyber Attacks
The National Cyber Security Centre (NCSC) recently calculated that...
cybersecurity
CIOs and CISOs Battle Cyber Threats, Climate, Compliance
CIOs and CISOs face unrelenting pressure from three massive...
Cloud
Discover the Power of On-premise Cloud Innovation
For most organisations, the shift from on-premise to the...
Sustainability
The Data Conundrum: How sustainable is its future?
In this article, Dan Smale, Senior Service Owner of...