Tag: Chatbots

Cathal McGloin, CEO of customer service technology start-up, ServisBOT (www.servisbot.com) explains why the combination of serverless computing, ubiquitous mobile use and the open sourcing...

Artificial intelligence (AI) and automation continue to create immense opportunities for UK businesses. However, scepticism still persists around their ability to truly engage with...

2017 will come to be known as the year artificial intelligence (AI) took off. While the science isn’t new — at FICO, for instance,...

VoiceSage’s Matt Weil argues that naive AI coverage harms our appreciation of what this useful technology can actually do In the summer, a story gripped...

  Chatbots are over fifty years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn’t been all plain sailing....

Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...