Tag: Chatbots
Articles
Could Cloud make AI accessible for all?
Cathal McGloin, CEO of customer service technology start-up, ServisBOT (www.servisbot.com) explains why the combination of serverless computing, ubiquitous mobile use and the open sourcing...
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Automation | Customer contact for the AI age
Artificial intelligence (AI) and automation continue to create immense opportunities for UK businesses. However, scepticism still persists around their ability to truly engage with...
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How and why AI will evolve in 2018
2017 will come to be known as the year artificial intelligence (AI) took off. While the science isn’t new — at FICO, for instance,...
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Use Chatbots Realistically Or Risk Turning Off Your Customers
VoiceSage’s Matt Weil argues that naive AI coverage harms our appreciation of what this useful technology can actually do
In the summer, a story gripped...
News
Bots: the good, the bad and the ugly
Chatbots are over fifty years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn’t been all plain sailing....
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Telcos Need to Adapt Quickly to Deliver Omnichannel
Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...