Could Cloud make AI accessible for all?
Cathal McGloin, CEO of customer service technology start-up, ServisBOT (www.servisbot.com) explains why the combination of serverless computing, ubiquitous mobile use and the open sourcing...
Automation | Customer contact for the AI age
Artificial intelligence (AI) and automation continue to create immense opportunities for UK businesses. However, scepticism still persists around their ability to truly engage with...
How and why AI will evolve in 2018
2017 will come to be known as the year artificial intelligence (AI) took off. While the science isn’t new — at FICO, for instance,...
Use Chatbots Realistically Or Risk Turning Off Your Customers
VoiceSage’s Matt Weil argues that naive AI coverage harms our appreciation of what this useful technology can actually do In the summer, a story gripped...
Bots: the good, the bad and the ugly
Chatbots are over fifty years old, but the technology is still evolving. Despite recent advancements, the history of chatbots hasn’t been all plain sailing....
Telcos Need to Adapt Quickly to Deliver Omnichannel
Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...
The value of colocation data centres in IoT
IoT data processing is increasingly being pushed out to the network edge to get as close as possible to the source sensors and end-users of the resulting data analytics
Strategy and anticipation are key to securing against cyber threats
With technological progress comes increased security risks. Sophisticated and co-ordinated cyber groups are working every day to find potential entry points into organisations’ networks.
Raising talent attraction and retention with IT investment
To be at the centre of talent attraction and retention, businesses should make use of workplace technology that enables them to integrate collaborative, secure and sustainable measures into their operations.
How NIST started the countdown on the long journey to quantum safety
Leading the charge to develop a post-quantum cryptographic standard for organisations is the US government’s National Institute of Standards and Technology (NIST).
Overcoming economic uncertainty with cloud flexibility
Particularly for companies that jumped into the cloud headfirst, taking the time to optimise existing processes is a remarkable way to reduce infrastructure costs and free up OPEX for delivering business value.