Whether remotely ordering a Chinese takeaway or approving employee expenses, end-users are ultimately after one common thing, simplicity. This is one of the main...
Despite the increasing number of customer service channels available, most people still turn to the humble telephone when they want to contact a business....
The idea of uprooting entire sustainability initiatives that took years to formulate and deploy is unsettling for businesses but, in truth, it doesn’t have to be so revolutionary.