Tag: automation

In an age of automation, don’t write off people just yet 

If you believe the hype, then the UK’s 376,000 contact centre and customer service workers will soon be out of a job. According to the...
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Is sustainability ‘enough’ from a Cloud perspective?

The idea of uprooting entire sustainability initiatives that took years to formulate and deploy is unsettling for businesses but, in truth, it doesn’t have to be so revolutionary.