Customer Service Platforms
Helpdesk and multichannel customer service tools
Find partners
ACF Technologies (UK) Ltd
Woking-based ACF Technologies provides an AI-powered platform combining appointment booking, queue management and customer engagement tools. Its Neuro AI capabilities include real-time interaction analysis, predictive forecasting and automated operational improvements. Solutions target sectors including healthcare, government, retail, banking and education, with stated outcomes such as reduced wait times and fewer no-shows. The company created the national booking system for NHS COVID-19 vaccinations.
Avius Ltd
Avius provides customer feedback and satisfaction solutions for multi-location businesses such as airports, attractions, facilities management and retail operators. Its platform collects in-the-moment feedback through survey kiosks, QR code surveys, online surveys and feedback buttons, supported by survey analytics, customer enquiry management and professional services. Voice of Employee surveys help identify under-performing teams. The company has over 20 years' experience deploying kiosks across high-footfall sites.
Click4Assistance
UK-built live chat software developed, hosted and supported in the UK with ISO 27001 accreditation.
Deskpro
Enterprise help desk and customer support platform with multi-region access across EU, UK and US.
Glow
Glow makes WordPress management software for agencies running care plans across multiple client sites. Its white-label dashboard combines support ticketing, maintenance, client reporting, team collaboration and time tracking in one place. Clients submit requests by email, which become tickets, while the platform handles two-way WordPress updates, uptime, performance and security monitoring, backups and restores, with ticket activity syncing automatically into client reports.
HGEM
HGEM provides a guest experience management platform for hospitality operators including restaurants, pubs and bars, quick service restaurants and hotels. The platform combines guest feedback surveys, online review management, mystery audits and product ratings in one system. Its Halo AI assistant generates review replies and insight analysis, while sentiment analysis, NPS tracking and case management help managers identify issues, coach teams and handle complaints.
IMsupporting Software
IMsupporting Software provides live chat software for UK websites, combining AI chat with human handoff. The platform includes hybrid AI live chat, RAG knowledge features, chat workflows, prepared chat links, API tool integrations, proactive visitor monitoring, reporting, MFA and meeting booking. It serves sectors including hospitality, taxis, estate agency, e-commerce, councils, police, healthcare, education, legal firms and IT help desks, with install guides for WordPress, Shopify, Wix and other platforms.
Idyllic Software
LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.
Kayako
Customer service and help desk platform with live chat, ticketing, and self-service tools for growing support teams.
Rant & Rave
Real-time customer feedback and Voice of Customer platform for large UK service organisations.
SUNRISE SOFTWARE
Sunrise Software provides service management software for UK service desks, offering a configurable platform with self-service portal, SDI-compliant reporting, and integrations. It serves organisations across public and private sectors, including NHS trusts, councils, education, and service providers, supporting IT, HR, facilities, and shared services teams.
TOPdesk
TOPdesk provides a service management platform used by over ten million people. The software helps service teams handle incoming requests through ticketing with automatic task assignment, knowledge management, self-service portals, asset tracking and performance dashboards. It covers incident, change, problem and request management alongside contract and SLA handling. Sectors served include education, healthcare, local government and manufacturing, plus IT, enterprise service and facility management teams.
Trustpilot
Trustpilot is an open review platform accessible to any consumer and any business. Its stated vision is to become the universal symbol of trust by giving consumers the information they need to shop with confidence and helping companies use feedback to improve. The platform publishes a Trust Report covering actions taken to protect users and maintain integrity. Reviews span sectors including banking, travel and retail, and the platform operates at global scale, making it a source for consumers researching companies before purchase.
Showing 145–157 of 157 providers
Search all 157 providersAre you a Customer Service Platforms provider?
Get listed and reach thousands of potential customers looking for customer service platforms services.