Customer Service Platforms

Helpdesk and multichannel customer service tools

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HGEM

HGEM provides a guest experience management platform for hospitality operators including restaurants, pubs and bars, quick service restaurants and hotels. The platform combines guest feedback surveys, online review management, mystery audits and product ratings in one system. Its Halo AI assistant generates review replies and insight analysis, while sentiment analysis, NPS tracking and case management help managers identify issues, coach teams and handle complaints.

Bath

IMsupporting Software

IMsupporting Software provides live chat software for UK websites, combining AI chat with human handoff. The platform includes hybrid AI live chat, RAG knowledge features, chat workflows, prepared chat links, API tool integrations, proactive visitor monitoring, reporting, MFA and meeting booking. It serves sectors including hospitality, taxis, estate agency, e-commerce, councils, police, healthcare, education, legal firms and IT help desks, with install guides for WordPress, Shopify, Wix and other platforms.

Gloucester

Idyllic Software

LiveChat® is the best AI live chat software for business, perfect for ecommerce and B2B. It powers real-time website support, boosting sales and customer satisfaction.

Kayako

Customer service and help desk platform with live chat, ticketing, and self-service tools for growing support teams.

London, UK

POPX

POPX provides a managed and integrated ServiceNow platform built specifically for managed service providers, including a Bring Your Own Licence model for MSPs already using ServiceNow. The platform includes more than 70 pre-built system integrations, aggregates 90 percent of daily events, and supports more than 1,500 active user agents. Services include self-service customer portals, ready-built customised workflows, a Service Desk as a Service offering, and platform integration aimed at consolidating legacy workloads. The company reports an average customer satisfaction score of 9.74 out of 10 over the last 12 months and offers a Value Snapshot review of a customer's existing ServiceNow platform.

United Kingdom

Rant & Rave

Real-time customer feedback and Voice of Customer platform for large UK service organisations.

Coventry

SUNRISE SOFTWARE

Sunrise Software provides service management software for UK service desks, offering a configurable platform with self-service portal, SDI-compliant reporting, and integrations. It serves organisations across public and private sectors, including NHS trusts, councils, education, and service providers, supporting IT, HR, facilities, and shared services teams.

London

TOPdesk

TOPdesk provides a service management platform used by over ten million people. The software helps service teams handle incoming requests through ticketing with automatic task assignment, knowledge management, self-service portals, asset tracking and performance dashboards. It covers incident, change, problem and request management alongside contract and SLA handling. Sectors served include education, healthcare, local government and manufacturing, plus IT, enterprise service and facility management teams.

Manchester

Trustpilot

Trustpilot is an open review platform accessible to any consumer and any business. Its stated vision is to become the universal symbol of trust by giving consumers the information they need to shop with confidence and helping companies use feedback to improve. The platform publishes a Trust Report covering actions taken to protect users and maintain integrity. Reviews span sectors including banking, travel and retail, and the platform operates at global scale, making it a source for consumers researching companies before purchase.

London, United Kingdom

esito

esito combines a managed AI customer experience platform with customer experience consultancy, operating as a single partner for strategy, technology and delivery. The esito.engine platform orchestrates customer conversations, processes and actions, coordinating complex operational workloads in parallel for regulated environments. The company operates the platform on behalf of clients rather than supplying software alone, and its consultancy diagnoses requirements before designing an approach.