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HGEM
Guest experience management platform for restaurants, pubs, hotels and QSR
HGEM is a guest experience management platform for restaurants, pubs, hotels and quick service restaurants. HGEM is listed under Customer Service Platforms in the Compare the Cloud directory.
Listed in Customer Service Platforms
Added to the directory
Services
Customer Service Platforms
— Employees
— Founded
Bath Location
About
HGEM provides a guest experience management platform for hospitality operators including restaurants, pubs and bars, quick service restaurants and hotels. The platform combines guest feedback surveys, online review management, mystery audits and product ratings in one system. Its Halo AI assistant generates review replies and insight analysis, while sentiment analysis, NPS tracking and case management help managers identify issues, coach teams and handle complaints.
| Primary category | Customer Service Platforms |
|---|---|
| Location | Bath |
| Country | United Kingdom |
| Services | Guest feedback, Review management, Mystery audits, Sentiment analysis, Case management, Complaint management |
| Website | https://www.hgem.com/ |
| Added to the directory |