Dean Coleman
Dean Coleman, Head of Service Delivery, Sunrise Software
Dean Coleman, Head of Service Delivery for Sunrise Software. Over 25 years’ experience in IT support services and ITSM. Started as an systems administrator for a film production company followed by several years in the banking sector before moving into the ITSM industry. Dean is also an approved Service Desk Institute auditor. Dean believes that IT can and should work towards being a valued business partner. As change is a constant, Dean is committed to improving the process, people, partners and technology required to deliver services to customers
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5 Top tips for providing effective IT support
5 Top tips for providing effective IT support
1. Evaluate...
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5 Top tips for providing effective IT support
5 Top tips for providing effective IT support
1. Evaluate how you currently work
Ask yourselves “is this the best we can do?” Are you...
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