Ashley Unitt

Ashley Unitt, Founder of NewVoiceMedia  Ashley has over 20 years’ experience in developing advanced messaging software. He founded NewVoiceMedia to exploit the obvious benefits of putting an enterprise-class contact centre in the cloud. Ashley leads the company’s architecture and research teams, and heads up NVM Labs. NewVoiceMedia’s true cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales team. Spanning 128 countries and six continents, NewVoiceMedia's 600+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher.

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Setting up a cloud call centre? Here are 10 questions you need to ask yourself now

Despite the increasing number of customer service channels available,...

Setting up a cloud call centre? Here are 10 questions you need to ask yourself now

Despite the increasing number of customer service channels available, most people still turn to the humble telephone when they want to contact a business....

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