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Workforce Optimisation in the customer engagement centre: The future is in the cloud

Workforce optimisation (WFO) is an industry strategy that enhances contact centre resources to promote customer experience, while also boosting operational efficiency. Mainly used by customer...
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Jisc Selects GTT to Upgrade Internet for UK Research and Education Networks

GTT Communications, Inc. (NYSE: GTT), the leading global cloud networking provider to multinational clients, announced today an agreement with Jisc, the provider of digital solutions for...
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PatSnap launches cloud platform to accelerate drug research

PatSnap, the global Intellectual Property Analytics company backed by Sequoia and used by innovative companies to accelerate their research and development (R&D), has today...
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IoT Solutions and a Smarter Grid can Help Cut Power Outages

The Internet of Things (IoT) is a huge focus for governments and businesses across the world, with both looking at how they can make...
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A Guide to Blockchain and How it Works

The global blockchain market is experiencing exponential growth: market predictions show that by 2024 it is predicted to be worth US$20 billion compared to US$...
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Picture Perfect: 5 Tips to Protect Cloud Video

  Several years before making today’s headlines as the Trump-Russia Investigation's special counsel, former FBI chief Robert Mueller made waves with his wry comment that...
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The Cloud Bill That Ate My Holiday Budget

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