Tag: CRM

Cloud-Based CRM System: Is it Safe and What Are the Benefits?

Broadband internet access has transformed the nature of digital commerce. Unlimited high-speed internet access used to be a commodity only the government, the military,...

Big Tech Projects | Quick Business Wins are better

I was recently asked a question by an up and coming PM who had been tasked with migrating their business's ERP off an old...

Chatbot: The revolution and evolution of the AI-powered technology

The way brands and customers interact has evolved dramatically over the past few years. Even phoning up a bank with a simple customer query...

Will a cloud-based CRM future-proof your business?

Needless to say, in order for a business to thrive in 2018, it must be prepared to utilise the latest technology. Whether it’s big...

 Why Salesforce’s New Platform Holds the Key to Making the Most of AI

When my colleague Jason Guthrie last wrote about the introduction of Salesforce Lightning a year ago, he described it as the most significant update...

Latest CRM Trends

A few years ago, the efforts of Customer Relationship Management would not generate enough revenue. In fact, customer relationships management was thought to be...
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Need to reduce software TCO? Focus on people

Investing in software is undoubtedly important for enterprises to stay ahead. However, the process is rarely a simple task for CIOs and IT leaders.

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As more enterprises use multi-cloud and hybrid infrastructures, the danger of cost overruns and loss of control increases.

Here is how to stage a public cloud migration

As the relationships between CSPs and cloud providers are deepening, CSPs need to develop a clear strategy on how they add value to customer relationships.

The future of work is collaborative

As hybrid work models continue to gain traction, businesses will need to start implementing collaborative tools and processes to meet the needs and expectations of the upcoming workforce, seamlessly integrating them into existing workflows to enhance productivity and performance. Innovations in technology, including AI and machine learning, mean that organisations are in a better position than ever to shape the collaborative future of work – and with the right support in place, they can ensure that these digital tools continue to bring out the best in their workforce for years to come.

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According to a study conducted by OwlLabs, approximately 69% of survey respondents worked remotely during the pandemic or are now working from home since.

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