Tag: CRM

Cloud-Based CRM System: Is it Safe and What Are the Benefits?

Broadband internet access has transformed the nature of digital commerce. Unlimited high-speed internet access used to be a commodity only the government, the military,...

Big Tech Projects | Quick Business Wins are better

I was recently asked a question by an up and coming PM who had been tasked with migrating their business's ERP off an old...

Chatbot: The revolution and evolution of the AI-powered technology

The way brands and customers interact has evolved dramatically over the past few years. Even phoning up a bank with a simple customer query...

Will a cloud-based CRM future-proof your business?

Needless to say, in order for a business to thrive in 2018, it must be prepared to utilise the latest technology. Whether it’s big...

 Why Salesforce’s New Platform Holds the Key to Making the Most of AI

When my colleague Jason Guthrie last wrote about the introduction of Salesforce Lightning a year ago, he described it as the most significant update...

Latest CRM Trends

A few years ago, the efforts of Customer Relationship Management would not generate enough revenue. In fact, customer relationships management was thought to be...


Popular articles

“The need for speed” – Finding a way to unlock agility for today’s businesses 

To fully support agility, the solutions chosen will need to enshrine all the latest innovations in areas like artificial intelligence, machine learning or prescriptive analytics.

Preventing data sovereignty from confusing your data strategy

The reason why sovereignty is so important, is that it enables organisations to be innovative with their data and deliver new digital services. Historically, there has been a distinct lack of trust in the cloud, leading to a lack of innovation.

Edge and cloud joining forces

For a decade-and-a-half now, centralised cloud computing has been considered the standard IT delivery platform and little is set to change on that front.

Cybersecurity stress: how to safeguard your organisation and avoid IT burnout 

For organisations to improve their security, they must seek visibility of all the components that go into the software they use.

Improving industrial cyber defences in the cloud

t's an exciting period of change for the industry, as new technologies are woven into operations to streamline services and enhance the customer experience.

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