Tag: call centre

Setting up a cloud call centre? Here are 10 questions you need to ask yourself now

Despite the increasing number of customer service channels available, most people still turn to the humble telephone when they want to contact a business....
spot_imgspot_img

Subscribe

Popular articles

Which Cloud Type Suits You – Public, Private, Hybrid?

Valuable lessons have been learnt about cloud deployments over...

A Business Continuity Cheat Sheet

Right, let's be honest. When you hear "business continuity,"...

Challenges of Cloud & Ultima’s Solution to Transform Business

With the way that AWS and Microsoft dominate technology...

The Role of Artificial Intelligence in Subscription Management

AI has revolutionised the landscape of sales and reinvented...

Understanding the cloud adoption curve and what the future holds

Globally, strong cloud adoption trends are well established, with...