Tag: call centre
Setting up a cloud call centre? Here are 10 questions you need to ask yourself now
Despite the increasing number of customer service channels available, most people still turn to the humble telephone when they want to contact a business....
The perfect time to invest in cloud technologies
the current economic climate presents a prime opportunity for businesses to invest in cloud technologies.
Why a ‘cloud strategy’ alone can’t stave off your competition
There is no doubt: the cloud is an unparalleled tool for boosting productivity. But clouds themselves can also be accelerated using the right connectivity.
The Rise of Smart Vending Machines
Smart vending machines are delivering more accessible solutions to the modern workforce by delivering replacement IT items quickly and efficiently.
Designated Driver: Why Complex Technology Environments Require a Steady Hand
While the function of monitoring software is to provide configuration and compliance assurance, in achieving these tasks, typically the solution will actually deliver much more than this.
Building the Business Case for Satellite IoT
The door is open for SIs across the world to build on the knowledge gained over the last few years,