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Is Customer Service Ready for AI?

Customer service is an integral part of the customer journey, and brands are constantly finding new ways to up their game, to better understand...
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Rise of the Machines – Here Come the Bots

Bob: “I can can I I everything else.” Alice: "Balls have zero to me to me to me to me to me to me to...
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Personalised Shoppers – Retail and the Future of Data

In a customer-driven world, retailers deal with a hugely variable commodity. No successful business would dare assume it can cater to everyone at once,...
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Building the Digital Enterprise

Platform ecosystems will become a key differentiator as enterprises advance their digital strategies As digitisation matures, organisations are increasingly finding themselves part of a digital...
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Move Over Fintech

To bring positive disruption to stale markets, risk is usually necessary. Here, Daniel Horton, technical manager at Parker Software, explains the technological risks the...
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 Why Salesforce’s New Platform Holds the Key to Making the Most of AI

When my colleague Jason Guthrie last wrote about the introduction of Salesforce Lightning a year ago, he described it as the most significant update...
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