SurveyMonkey has selected Checkout.com as its payment acquirer in the US, UK, Europe, Canada and Australia, aiming to strengthen payment performance and improve recovery of failed subscription payments across its international markets.
Checkout.com's global platform, which includes payment orchestration, is expected to give SurveyMonkey more resilience and performance at scale and support stronger authorisation rates. AI-driven network insights will help identify and manage failed recurring transactions, which can cause customer disruption and involuntary churn, and so protect customer retention.
SurveyMonkey says it is trusted by 95% of the Fortune 500 and answers more than 20 million questions every day.
Meera Vaidyanathan, Chief Product Officer at SurveyMonkey, said: "Organizations rely on SurveyMonkey as an always-on listening tool to turn human feedback into better decisions and real business growth. Uninterrupted access to our platform is critical to making that possible."
Antoine Nougué, Chief Revenue Officer at Checkout.com, said: "We look forward to working closely with their team to support their next phase of growth and help deliver a reliable subscription experience for customers across the US and Canada, as well as globally."
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