Purpose-built AI for enterprise IT has a credibility problem: most vendors rely on frontier models not designed for the specificity of IT operations. ManageEngine, Zoho's IT management division, is making a different argument with the rollout of Zia Agents — proprietary autonomous agents built within a stack the company controls end-to-end.
Zia Agents are available across ManageEngine's digital enterprise management suite and are designed to orchestrate and execute tasks without human intervention. The positioning is deliberate: rather than wrapping a third-party frontier model in thin tooling, ManageEngine built within frameworks it manages, which it argues gives customers a clearer line of sight into data handling, audit trails, and agent behaviour.
We build carefully considered, purpose-built AI that delivers cost-efficient, durable value. Zia Agents bring autonomous AI capabilities to our suite so customers can achieve faster, more reliable outcomes.
The initial capability set focuses on the cases that consume the most IT operations time. L1 service desk triage and knowledge base article generation can be handled by prebuilt agents or custom ones built via Zia Agent Studio, where configuration, tools, and the knowledge base are set in natural language. A multi-agent orchestration layer allows master agents to coordinate specialist sub-agents across complex workflows. Security operations teams get agents that automate alert correlation, user access reviews, and multi-step investigations, with the company claiming a reduction from hours to minutes in tasks currently done manually.
The data governance stance is central to the launch. Customer data is not used to train models; administrators set guardrails; and built-in observability logs every agent action. ManageEngine supports the Model Context Protocol, so customers can also use third-party LLMs and agentic platforms through the same tooling.
Alongside the Zia Agents rollout, ManageEngine announced a significant upgrade to Log360, its unified security platform. The update introduces native SOAR capabilities, seven new integrations with EDR, identity, and threat intelligence vendors, and cross-domain orchestration that puts detection, AI investigation, and automated response in a single data model. A single playbook can now isolate endpoints, revoke compromised sessions, enrich incidents with threat intelligence, and notify the SOC team without API handoffs between separate systems.
The privacy principles adopted by ManageEngine for the last two decades in building our stack now stand vindicated even more in the age of AI agents. Our commitment to upholding the principles of data privacy and sovereignty gives assurance to our customers to adopt AI agents with confidence,
"Frontier models are great for all-purpose use but are not always efficient for enterprise IT," said Rajesh Ganesan, CEO, ManageEngine. "We build carefully considered, purpose-built AI that delivers cost-efficient, durable value. Zia Agents bring autonomous AI capabilities to our suite so customers can achieve faster, more reliable outcomes."
The privacy argument is reinforced by vice president Umasankar Narayanasamy: "The privacy principles adopted by ManageEngine for the last two decades in building our stack now stand vindicated even more in the age of AI agents. Our commitment to upholding the principles of data privacy and sovereignty gives assurance to our customers to adopt AI agents with confidence."
ManageEngine serves enterprise IT organisations worldwide and operates as a division of Zoho Corporation. The Zia Agents rollout is available now across the suite.
