The 2026 Gartner Magic Quadrant for Process Intelligence arrives with a freshly renamed category and one position commanding attention: Celonis, placed highest on Ability to Execute and furthest on Completeness of Vision.
The rename matters. For three consecutive years Celonis held a Leader position in Gartner's Magic Quadrant for Process Mining Platforms. That category is now gone. The new label — Process Intelligence — reflects Gartner's view that extracting process data is table stakes; the differentiation lies in what you do with it. Celonis retained its Leader position in the transition and moved to the quadrant's top-right corner.
The consistent argument from Celonis's customer base is that large language models underperform without structured operational data to anchor them. Kevin Grayling, Chief Information Officer at Florida Crystals Corporation, put the problem in operational terms: "At Florida Crystals, we've learned that data and public LLMs aren't enough for our business; Enterprise AI needs the right context to drive intelligent decisions and actions." He added that Celonis "acts as our core intelligence layer, providing the operational context our AI agents need to do the right thing. It's the foundation that allows us to deploy AI that drives the most value across our business."
Renault Group's domain leader for process intelligence, Julien Nauroy, framed the same issue from the model-training side: "To benefit from AI, you need good data that's well-structured, and that's where Process Intelligence and Celonis come into play." He described how object-centric process mining converts raw transactional data into a well-structured model that AI can use reliably, concluding that "this combination of AI and Process Intelligence will be the catalyst for evolving our core processes, making them more agile and resilient."
Celonis co-founder and co-CEO Alexander Rinke said the recognition "confirms the importance of Celonis Process Intelligence in enabling our customers to optimize their operations and provide their Enterprise AI with the operational context it needs to succeed."
The platform's architecture centres on a Process Intelligence Graph — a process-centric digital twin of operations built using object-centric process mining — which feeds context to AI agents and automation layers. Zero-copy integrations with enterprise data lakes and an orchestration engine for coordinating people, agents, and existing automations sit alongside it.
Gartner's placement reflects analyst opinion, not product endorsement, and the firm explicitly notes that its publications should not be read as statements of fact. For enterprise procurement teams evaluating process intelligence vendors, a top-right position in the quadrant nonetheless carries weight in internal business cases — and Celonis, now in its fourth consecutive Leader placement across the two related categories, has a track record harder to dismiss as a one-year anomaly.
We believe this recognition confirms the importance of Celonis Process Intelligence in enabling our customers to optimize their operations and provide their Enterprise AI with the operational context it needs to succeed.
Celonis acts as our core intelligence layer, providing the operational context our AI agents need to do the right thing. It's the foundation that allows us to deploy AI that drives the most value across our business.
Using object-centric process mining, we can go from having the data as it is in the original system to a well-structured model that makes sense to the AI, to be used to give more accurate answers. Ultimately, this combination of AI and Process Intelligence will be the catalyst for evolving our core processes, making them more agile and resilient.
