Contact Centre Solutions (CCaaS)

Cloud contact centre and customer service platforms

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Central Technology Ltd

Central Technology provides a partnership approach to IT solutions, offering Managed IT Support, Cloud, Cyber Security and Telecom Solutions to make a real difference and help take your business to the next level. With offices located in Chesterfield, Leicester and Dorset, Central Technology are able to offer end-to-end IT solutions to businesses nationwide spanning across a variety of sectors including: education, manufacturing, healthcare, professional services and legal. With over 20 years experience in the IT Support/MSP industry, our success and growth is down to our committed and brilliant team who continue to provide the support our customers need. Our extensive range of solutions can help you protect and scale your business through our award-winning IT capabilities. Why choose CT? Partnership approach – By choosing to work with CT, their support forms an extension of your team. Working together to drive success in your business through technology. UK-based data centre infrastructure - CT’s network utilises four major data centre locations across the UK, complimented by a NOC and DR site at our Head Office. Extensive, detailed onboarding service - Early Life Support is a unique process that CT embeds into all new IT Support customers to enable a smooth and controlled handover of the service even before the signing of a contract. Dedicated professionals – CT’s 4-star UK-based service desk is always on hand for your IT issues and queries. Managed IT Support packages include a dedicated Service Manager and Account Manager to ensure your supported end-to-end with your solution. Cyber security is key – CT hold a Cyber Security Essentials Plus certification along with ISO9001 and ISO27001 which sets the standard for customers. Get Cyber Essentials ready with the Cyber Security Review, which ensures your organisation has all the requirements in place to pass any upcoming security audit. We only work with the best to provide top-tier solutions.

Chesterfield

Conversant Technology

Conversant Technology empowers businesses with digital-first communication solutions, built on the strength of Microsoft Teams. We eliminate the complexity of managing multiple systems by providing a fully unified, omni-channel experience—connecting voice, contact centre, social media, and interaction recording in one place. Our C360 platform gives you complete visibility and control over every communication channel via a single, intuitive dashboard—enhanced with Power BI reporting and actionable analytics. Whether youre looking to streamline customer interactions, improve team performance, or unlock the full potential of Microsoft Teams—we’re here to help. Are you a reseller or service provider? We also partner with channel businesses across the UK, Europe, and North America. Our partner programme offers everything you need to grow recurring revenue with high-demand Microsoft Teams solutions - https://www.conversant.technology/become-a-partner/ Get in touch today—whether youre buying, reselling, or building with us.

Bristol

Bullhorn

Bullhorns core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization. Bullhorn is a fast-paced and dynamic environment where hard work and outstanding results are rewarded and celebrated. We value those that exhibit an eagerness to learn and a strong natural desire for continuous improvement and we encourage team members to stretch themselves, acknowledge challenges and learn from them. With a strong focus on growth, we provide ample opportunities for career development and prioritize promoting from within. We believe that leaders should care deeply about the development of their employees at all levels, emphasizing emotional intelligence and accountability. Our leaders collaborate closely to ensure the success of their teams, and we work together to achieve shared goals, creating a challenging and rewarding workplace for everyone.

Boston, United States

Serviceware

Serviceware stands for a unique solution and consulting offering for the digitization and automation of service processes, which companies can use to increase their service quality and lower service costs. We support you with our all-in-one package: from strategy development to deployment of the right solution all the way to managed services. With our solutions, you can overcome all the daily challenges in various service areas: ► Do your employees require new hardware? Do you face the same customer inquiries over and over again? Centralize your internal and external service inquiries in one system with Serviceware Processes. More than 1000 companies already put their trust in this solution. ► Do you know your service costs created by IT, HR or in customer service? Serviceware Financial will provide transparency. Four of the seven largest German companies already rely on our financial management solution and manage their costs in an efficient and comprehensible manner. ► Do you have to process countless customer request every day? Then Serviceware Knowledge will help you. The knowledge management solution maximized your response rate significantly and – by extension – customer satisfaction. A large food trading company already profits from the advantages of this smart solution and was able to increase its quota by 40%. ► Plan your available resources as efficiently as possible and save time and money each step along the way. That is what Serviceware Resources is for. One of the largest care facilities in the Netherlands increased its productivity by 10% by using this software. ► Consolidate all aspects of corporate planning and create reliable reports and analyses with Serviceware Performance. Create a service experience for your clients and your employees - and become a service hero! Visit: www.serviceware-se.com Current vacancies: https://serviceware-se.com/careers/careers-at-serviceware

Germany