Matt Hooper

Matt has more than 20 years of experience in software and technology that impact customer experience, working in the UK, US and Australia from start-ups to mid-cap and corporate's including HP, Orange Business, BT and Parametric Technology. He is recognised in the industry as a leading authority on utilising mobile and digital channels in customer experience strategy.  

Stay connected:

Featured Stories:

Telcos Need to Adapt Quickly to Deliver Omnichannel

Almost every five years we see a significant evolution...

Telcos Need to Adapt Quickly to Deliver Omnichannel

Almost every five years we see a significant evolution in technology lifecycles. In 2000, we saw IP-based communications (mostly desktop) go mainstream in the...

Popular articles

The Cloud Bill That Ate My Holiday Budget

Every December, somewhere between the company Christmas quiz and...

The Great Migration That Never Paid for Itself

Every generation in IT has its pilgrimage. For some,...