Leora Borgenicht

Product Marketing Manager, NICE Leora has a decade of strategic communication and change experience in the software and telecom markets. She is responsible for translating the technical advantages of recording solutions for the contact centre into business benefits: focusing on omnichannel, compliance and cloud solutions. As part of her role, she monitors the contact centre market landscape, follows trends and works closely with customers.

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What Value is the GDPR Compliance for Contact Centres?

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What Value is the GDPR Compliance for Contact Centres?

Most of our contact centre customers initially met the GDPR with as much trepidation as anyone else. After working with our customers, I have...

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