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David Morton

David Morton, chief revenue and customer officer at HGS UK

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AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.
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Articles

AI Limits in Customer Service: The Need for Human Agents

Relying on generative AI tools alone to take sole responsibility for customer support will provide an experience for individuals that lacks empathy, understanding and human interaction.

Popular articles

Quantum Computing

Post-Quantum Encryption is Here and Your Cloud Stack Isn’t Ready

Right, so here's the thing that's keeping every CTO awake...
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Business

The Spectacular Return of Technological Optimism and the Ghost of Cloud Computing

If history indeed repeats itself first as tragedy and...
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Business

Lost in Translation? 5 UK/US Culture Gap Lessons

There’s an old adage about the US and UK...
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Quantum Computing

AI Quantum and IP Security Shaping Innovation

As technology continues to evolve, the boundaries of possibility...
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Cloud

Is sustainability ‘enough’ from a Cloud perspective?

The idea of uprooting entire sustainability initiatives that took years to formulate and deploy is unsettling for businesses but, in truth, it doesn’t have to be so revolutionary.
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Post-Quantum Encryption is Here and Your Cloud Stack Isn’t Ready

Quantum Computing 0
Right, so here's the thing that's keeping every CTO awake...

The Spectacular Return of Technological Optimism and the Ghost of Cloud Computing

Business 0
If history indeed repeats itself first as tragedy and...

Lost in Translation? 5 UK/US Culture Gap Lessons

Business 0
There’s an old adage about the US and UK...

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