Andrew Vermes

Andrew Vermes is a specialist consultant at Kepner-Tregoe. His background includes posts in sales, marketing and training management in telecommunications and electronics companies. He manages the Technology Practice of Kepner-Tregoe Europe and has a particular interest in Knowledge Management. Andrew and his team specialise in improving IT service performance and have led projects covering Strategy Formulation, Cost Management, Project Management, and Rational Thinking, with clients ranging from Siemens and Dell to Royal Bank of Scotland.

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Jumping To ‘False Causes’ At Point Of Failure

One of the biggest time drains for IT support teams...

Jumping To ‘False Causes’ At Point Of Failure

One of the biggest time drains for IT support teams when dealing with business critical issues at the point of failure, is jumping to 'false causes’...

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