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How UK Mid-Market Companies Should Structure a Multi-Vendor IT Arrangement Without Leaving Gaps Between Providers

How UK Mid-Market Companies Should Structure a Multi-Vendor IT Arrangement Without Leaving Gaps Between Providers

A technical guide for UK mid-market IT directors managing two or more external IT providers. Covers the specific failure modes of multi-vendor arrangements — incident ownership disputes, security responsibility gaps, and compliance blind spots — and provides a practical framework for structuring vendor relationships using SIAM governance, RACI matrices, and contractual accountability. Includes a responsibility matrix template, risk assessment for common gap areas, and guidance on controller obligations under UK GDPR when data flows across multiple processors.

Thomas Burke 27 February 2026
Halo PSA vs ConnectWise PSA vs Autotask: Which PSA Platform Suits UK MSPs Billing in GBP with UK Tax Rules

Halo PSA vs ConnectWise PSA vs Autotask: Which PSA Platform Suits UK MSPs Billing in GBP with UK Tax Rules

A side-by-side comparison of Halo PSA, ConnectWise PSA, and Datto Autotask for UK managed service providers. Evaluates each platform against UK-specific requirements including native GBP billing, VAT and Making Tax Digital compliance, Xero and Sage accounting integrations, contract and recurring billing models, ticket automation, reporting, and total cost of ownership. Includes a feature comparison matrix, pricing guidance, and a decision framework based on MSP size and operational maturity.

CTC Editorial 27 February 2026
How Small UK Resellers Can Offer Managed Security Without Building a SOC — Huntress and SentinelOne Tested

How Small UK Resellers Can Offer Managed Security Without Building a SOC — Huntress and SentinelOne Tested

A practical guide for small UK IT resellers and MSPs who want to add managed security to their portfolio without the capital outlay of building an in-house security operations centre. Compares Huntress, SentinelOne, and CrowdStrike Falcon Go across pricing models, SOC coverage, onboarding complexity, and UK channel fit. Includes a readiness checklist for resellers assessing whether they can credibly sell managed security, and addresses the commercial realities of margin, billing, and client expectation management.

Kate Bennett 27 February 2026
What £50–150 Per User Per Month Actually Buys from a UK Managed Service Provider

What £50–150 Per User Per Month Actually Buys from a UK Managed Service Provider

UK procurement teams negotiating managed IT contracts lack a reliable pricing benchmark in GBP. This guide breaks down what £50–150 per user per month should include across three tiers — basic monitoring and helpdesk, mid-tier security and compliance, and fully managed IT with vCIO advisory — and sets out the SLA floors that separate credible providers from those selling repackaged break-fix. Includes benchmarks from Canalys, Kaseya, and CompTIA research.

CTC Editorial 27 February 2026
How Small UK Resellers Can Use the Microsoft CSP Indirect Model to Compete

How Small UK Resellers Can Use the Microsoft CSP Indirect Model to Compete

Microsoft's CSP programme changes are pushing smaller UK resellers towards the indirect model, where a distributor handles billing, provisioning, and Microsoft relationship management. For partners under £5m revenue, indirect CSP is not a compromise — it is the fastest route to a recurring cloud practice. This guide compares UK distributors Pax8, TD Synnex, Giacom, and Westcoast across onboarding speed, margin structure, marketplace breadth, and support quality, and walks through the practical steps to get trading within 30 days.

Kate Bennett 27 February 2026
How Small UK MSPs Can Win Public Sector Work Through G-Cloud and the Digital Marketplace Without a Bid Team

How Small UK MSPs Can Win Public Sector Work Through G-Cloud and the Digital Marketplace Without a Bid Team

G-Cloud is the UK government's procurement framework for cloud hosting, software, and support services. Ninety per cent of suppliers on the Digital Marketplace are SMEs, and the framework was designed to make public sector buying accessible to smaller firms. This guide covers the lot structure, certification requirements including Cyber Essentials, how to write a service listing that public sector buyers actually find, and the common mistakes that stop small MSPs from winning their first call-off contract.

Kate Bennett 27 February 2026
ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business (formerly Team) and Microsoft 365 Copilot both cost roughly £20 per user per month, but they solve different problems for a UK accountancy practice running Xero. Copilot lives inside Excel, Word and Outlook — the tools accountants already use daily — while ChatGPT is a standalone environment better suited to research, drafting and ad-hoc analysis. Neither connects natively to Xero. For Making Tax Digital compliance, the real AI lift comes from Xero itself: its JAX superagent now auto-reconciles bank lines and extracts invoice data natively. This piece compares both tools head-to-head across the workflows that matter to a 10-person UK practice approaching the April 2026 MTD deadline.

Andrew McLean 26 February 2026