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Red Flags in UK IT Support Contracts: Hidden Costs, Weak SLAs, and Exit Clauses Explained in Plain English

Red Flags in UK IT Support Contracts: Hidden Costs, Weak SLAs, and Exit Clauses Explained in Plain English

Walks UK small business owners through the red flags hiding in their IT support contracts. Covers the difference between response time and resolution time SLAs, auto-renewal clauses, hidden costs for backups and out-of-hours work, punitive exit fees, credential hostage tactics, and the legal protections available under UCTA 1977 and the Consumer Rights Act 2015.

Andrew McLean 27 February 2026
ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business (formerly Team) and Microsoft 365 Copilot both cost roughly £20 per user per month, but they solve different problems for a UK accountancy practice running Xero. Copilot lives inside Excel, Word and Outlook — the tools accountants already use daily — while ChatGPT is a standalone environment better suited to research, drafting and ad-hoc analysis. Neither connects natively to Xero. For Making Tax Digital compliance, the real AI lift comes from Xero itself: its JAX superagent now auto-reconciles bank lines and extracts invoice data natively. This piece compares both tools head-to-head across the workflows that matter to a 10-person UK practice approaching the April 2026 MTD deadline.

Andrew McLean 26 February 2026
AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

The Data (Use and Access) Act 2025 came into force on 5 February 2026, changing the rules on automated decision-making in recruitment. UK agencies can now use AI screening tools under legitimate interests — but only with proper safeguards: transparency, meaningful human review and the right for candidates to contest decisions. This piece compares Zoho Recruit, Bullhorn and HubSpot across the AI features that matter to a 5-recruiter UK agency, maps each feature against the ICO's six compliance requirements, and gives a straight answer on which tool fits which type of agency without tripping over Article 22.

Kate Bennett 26 February 2026
How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

Retrieval-augmented generation lets a chatbot answer questions using your own company documents rather than general internet knowledge. Azure now makes this buildable in a day, with all data staying in the UK South region. This guide walks through the three Azure services you need — Azure AI Search for retrieval, Azure OpenAI Service for the language model, and Azure AI Foundry as the orchestration layer — from a Basic-tier pilot costing around £120 per month to a production deployment handling thousands of daily queries. No Python scripting is required for the initial build: Foundry's guided 'On Your Data' experience handles indexing, chunking and prompt configuration through a browser interface. The article covers architecture options, realistic cost breakdowns for 50-person and 200-person organisations, failure modes worth planning for, and a 12-point checklist to run before going live.

Thomas Burke 26 February 2026