Oxford, UK — 16 March 2026: VoCoVo, the retail communications specialist, today announces a new five-year partnership with leading convenience retailer Co-op, which will see its Series 5 (S5) Pro Headsets deployed to more than 2,300 stores nationwide.
Following a successful pilot across 114 stores, full rollout commenced in February 2026 and is expected to be concluded next year, improving colleague communication and safety, simplifying day-to-day operations and enhancing the customer experience.
Co-op has worked with VoCoVo since 2017 and is upgrading its existing headset devices as part of a long-term investment in its in-store technology. The S5 Pro Headsets offer advanced capabilities to keep colleagues connected at all times, promote safety and streamline communication across the shop floor. Feedback has already been overwhelmingly positive, with almost nine in 10 colleagues preferring the new headset for its comfort, usability and sound quality.
Colleague Safety Remains a Top Priority
Colleague safety remains a top priority for Co-op, with the retailer seeing retail crime reduce in 2025. Headsets were first introduced in 2017, allowing those on the shop floor to connect with colleagues or Co-op's security operations centre when needed.
As a convenience retailer, we are always exploring new and innovative ways to make improvements to the way we work, and to make shopping quicker and easier for our customers. Following the trials, we are confident the S5 Pro Headsets will simplify everyday tasks for colleagues, strengthen communication and support our focus on ensuring a safe and enjoyable shopping environment for everybody.
Convenience retail plays a vital role in communities, serving as a central hub for local shoppers. That's why we are proud to be supporting Co-op and helping to deliver seamless and exceptional experiences for customers.
