SSE is about to spend £33bn over five years on the UK's electricity infrastructure, and it has chosen Atos to run the digital services underneath that programme. Atos announced a five-year contract covering service integration and management (SIAM), digital workplace, cloud operations and data management platforms.
SIAM sits at the centre of the deal. Atos said it is the first company to hold dual Scopism SIAM Assured status, and that it will use its best-practice blueprint and a Partnership Charter written for SSE to simplify and strengthen the energy company's IT estate, with a data-driven approach to service excellence.
Atos will also run the service desk and end user services for SSE's workforce of more than 14,000. The service is moving towards proactive monitoring, so that problems are fixed before employees feel the impact. Atos said it will extend device life through proactive maintenance, performance-based refreshes and remanufactured devices, in support of SSE's environmental goals.
Stewart Fry, SSE Group Chief Information Officer, said: “We needed a partner who understood the complex needs of a business like ours, delivering vital always-on services to our customers.” Michael Herron, Head of Atos UK&I, said the company would draw on mission-critical experience, sovereign security and next-generation technology to protect essential services.
SSE will also have access to Atos' new Centre of Excellence for critical national infrastructure (CNI), which is designed to tackle shared industry challenges through collaboration with the wider sector and its regulators. Atos said it brings experience from CNI environments across energy, rail, water and aerospace.
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