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Halo PSA vs ConnectWise PSA vs Autotask: Which PSA Platform Suits UK MSPs Billing in GBP with UK Tax Rules

Halo PSA vs ConnectWise PSA vs Autotask: Which PSA Platform Suits UK MSPs Billing in GBP with UK Tax Rules

A side-by-side comparison of Halo PSA, ConnectWise PSA, and Datto Autotask for UK managed service providers. Evaluates each platform against UK-specific requirements including native GBP billing, VAT and Making Tax Digital compliance, Xero and Sage accounting integrations, contract and recurring billing models, ticket automation, reporting, and total cost of ownership. Includes a feature comparison matrix, pricing guidance, and a decision framework based on MSP size and operational maturity.

CTC Editorial 27 February 2026
How Small UK Resellers Can Offer Managed Security Without Building a SOC — Huntress and SentinelOne Tested

How Small UK Resellers Can Offer Managed Security Without Building a SOC — Huntress and SentinelOne Tested

A practical guide for small UK IT resellers and MSPs who want to add managed security to their portfolio without the capital outlay of building an in-house security operations centre. Compares Huntress, SentinelOne, and CrowdStrike Falcon Go across pricing models, SOC coverage, onboarding complexity, and UK channel fit. Includes a readiness checklist for resellers assessing whether they can credibly sell managed security, and addresses the commercial realities of margin, billing, and client expectation management.

Kate Bennett 27 February 2026
What £50–150 Per User Per Month Actually Buys from a UK Managed Service Provider

What £50–150 Per User Per Month Actually Buys from a UK Managed Service Provider

UK procurement teams negotiating managed IT contracts lack a reliable pricing benchmark in GBP. This guide breaks down what £50–150 per user per month should include across three tiers — basic monitoring and helpdesk, mid-tier security and compliance, and fully managed IT with vCIO advisory — and sets out the SLA floors that separate credible providers from those selling repackaged break-fix. Includes benchmarks from Canalys, Kaseya, and CompTIA research.

CTC Editorial 27 February 2026
How Small UK Resellers Can Use the Microsoft CSP Indirect Model to Compete

How Small UK Resellers Can Use the Microsoft CSP Indirect Model to Compete

Microsoft's CSP programme changes are pushing smaller UK resellers towards the indirect model, where a distributor handles billing, provisioning, and Microsoft relationship management. For partners under £5m revenue, indirect CSP is not a compromise — it is the fastest route to a recurring cloud practice. This guide compares UK distributors Pax8, TD Synnex, Giacom, and Westcoast across onboarding speed, margin structure, marketplace breadth, and support quality, and walks through the practical steps to get trading within 30 days.

Kate Bennett 27 February 2026
ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business (formerly Team) and Microsoft 365 Copilot both cost roughly £20 per user per month, but they solve different problems for a UK accountancy practice running Xero. Copilot lives inside Excel, Word and Outlook — the tools accountants already use daily — while ChatGPT is a standalone environment better suited to research, drafting and ad-hoc analysis. Neither connects natively to Xero. For Making Tax Digital compliance, the real AI lift comes from Xero itself: its JAX superagent now auto-reconciles bank lines and extracts invoice data natively. This piece compares both tools head-to-head across the workflows that matter to a 10-person UK practice approaching the April 2026 MTD deadline.

Andrew McLean 26 February 2026
AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

The Data (Use and Access) Act 2025 came into force on 5 February 2026, changing the rules on automated decision-making in recruitment. UK agencies can now use AI screening tools under legitimate interests — but only with proper safeguards: transparency, meaningful human review and the right for candidates to contest decisions. This piece compares Zoho Recruit, Bullhorn and HubSpot across the AI features that matter to a 5-recruiter UK agency, maps each feature against the ICO's six compliance requirements, and gives a straight answer on which tool fits which type of agency without tripping over Article 22.

Kate Bennett 26 February 2026
How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

Retrieval-augmented generation lets a chatbot answer questions using your own company documents rather than general internet knowledge. Azure now makes this buildable in a day, with all data staying in the UK South region. This guide walks through the three Azure services you need — Azure AI Search for retrieval, Azure OpenAI Service for the language model, and Azure AI Foundry as the orchestration layer — from a Basic-tier pilot costing around £120 per month to a production deployment handling thousands of daily queries. No Python scripting is required for the initial build: Foundry's guided 'On Your Data' experience handles indexing, chunking and prompt configuration through a browser interface. The article covers architecture options, realistic cost breakdowns for 50-person and 200-person organisations, failure modes worth planning for, and a 12-point checklist to run before going live.

Thomas Burke 26 February 2026
Google Gemini for Workspace vs Microsoft 365 Copilot for a Small UK Team on a Per-Seat Budget

Google Gemini for Workspace vs Microsoft 365 Copilot for a Small UK Team on a Per-Seat Budget

Google bundles Gemini AI into every Workspace plan at no extra charge. Microsoft sells Copilot as a £16.10-per-user add-on on top of your existing Microsoft 365 licence. For a 10-person UK team, that gap adds up to roughly £1,932 per year — and it widens further after July 2026, when Microsoft restructures its licensing into new Copilot bundles with higher base prices. But cost alone does not settle the question. Copilot sits inside Excel, Word and Outlook — the tools that dominate UK office work. Gemini lives in Google Docs, Sheets and Gmail, with a 1-million-token context window that lets it chew through entire document sets in one go. This piece compares both AI assistants head-to-head across the workflows, costs and gotchas that matter to a small UK team deciding where to spend.

Kate Bennett 26 February 2026