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How UK Businesses with 250 to 1000 Staff Are Building AI Governance Policies That Actually Get Followed

How UK Businesses with 250 to 1000 Staff Are Building AI Governance Policies That Actually Get Followed

A practical guide to building AI governance policies that mid-market UK organisations actually follow. Covers the gap between policy and practice, Microsoft Purview and OneTrust as tooling options, ICO and DSIT guidance, staff training that sticks, and a 90-day rollout plan. Written for IT directors and compliance leads at firms with 250 to 1000 employees who know they need governance but have not figured out how to make it stick.

Andrew McLean 27 February 2026
Monday.com vs Notion vs Asana for Project Management in a UK Digital Agency Under 50 People

Monday.com vs Notion vs Asana for Project Management in a UK Digital Agency Under 50 People

A practical comparison of Monday.com, Notion and Asana for UK digital agencies under 50 people. Covers GBP pricing with VAT, feature fit for agency workflows, client collaboration, reporting for retainer tracking, automation limits and a decision framework based on team shape rather than feature lists. Written for agency founders and ops leads who need a tool that fits how creative teams actually work.

CTC Editorial 27 February 2026
How to Connect Xero to HubSpot and Automate Invoicing for a UK Services Firm — Step by Step with Make.com

How to Connect Xero to HubSpot and Automate Invoicing for a UK Services Firm — Step by Step with Make.com

A step-by-step guide to connecting Xero and HubSpot using Make.com for automated invoicing. Covers the native HubSpot-Xero sync (and why it is not enough), how to build a Make.com scenario that creates a Xero invoice when a HubSpot deal closes, GBP pricing for all three platforms, Making Tax Digital digital links compliance, and a comparison of Make.com vs Zapier for this specific use case. Written for operations managers and founders at UK professional services firms with 5 to 50 staff.

Kate Bennett 27 February 2026
ServiceNow vs Freshservice vs Jira Service Management for UK Mid-Market IT Teams with 250–500 Users

ServiceNow vs Freshservice vs Jira Service Management for UK Mid-Market IT Teams with 250–500 Users

UK mid-market IT departments with 250–500 users face a three-way choice between ServiceNow's enterprise depth, Freshservice's mid-market sweet spot, and Jira Service Management's developer-friendly agility. This comparison breaks down pricing, deployment timelines, ITIL compliance, UK data residency, and real-world fit so your team can stop guessing and start shortlisting.

CTC Editorial 27 February 2026
How UK Charities Can Use Donated Microsoft 365 Licences to Stop Drowning in Spreadsheets and Email

How UK Charities Can Use Donated Microsoft 365 Licences to Stop Drowning in Spreadsheets and Email

UK charities with Charity Commission registration and annual revenue under £3.5 million can claim up to 300 free Microsoft 365 Business Basic licences. This guide walks you through eligibility, what you actually get, what you do not get without paying, and how to move your team from spreadsheet-and-email chaos to shared workspaces — without needing an IT department.

Kate Bennett 27 February 2026
Make.com vs Zapier vs Power Automate: No-Code Automation for UK SMBs with GBP Pricing Compared

Make.com vs Zapier vs Power Automate: No-Code Automation for UK SMBs with GBP Pricing Compared

UK small businesses choosing a no-code automation platform face a three-way split: Zapier for speed and simplicity, Make.com for complex workflows at lower cost, and Power Automate for teams already embedded in Microsoft 365. This comparison strips out the marketing language and lays out real GBP costs, task and operation models, and practical fit for teams of five to fifty.

CTC Editorial 27 February 2026
ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business vs Microsoft 365 Copilot for a UK Accountancy Practice Running Xero and Making Tax Digital

ChatGPT Business (formerly Team) and Microsoft 365 Copilot both cost roughly £20 per user per month, but they solve different problems for a UK accountancy practice running Xero. Copilot lives inside Excel, Word and Outlook — the tools accountants already use daily — while ChatGPT is a standalone environment better suited to research, drafting and ad-hoc analysis. Neither connects natively to Xero. For Making Tax Digital compliance, the real AI lift comes from Xero itself: its JAX superagent now auto-reconciles bank lines and extracts invoice data natively. This piece compares both tools head-to-head across the workflows that matter to a 10-person UK practice approaching the April 2026 MTD deadline.

Andrew McLean 26 February 2026
AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

AI Tools for UK Recruitment Agencies Zoho Recruit vs Bullhorn vs HubSpot and the ICO Rules You Cannot Ignore

The Data (Use and Access) Act 2025 came into force on 5 February 2026, changing the rules on automated decision-making in recruitment. UK agencies can now use AI screening tools under legitimate interests — but only with proper safeguards: transparency, meaningful human review and the right for candidates to contest decisions. This piece compares Zoho Recruit, Bullhorn and HubSpot across the AI features that matter to a 5-recruiter UK agency, maps each feature against the ICO's six compliance requirements, and gives a straight answer on which tool fits which type of agency without tripping over Article 22.

Kate Bennett 26 February 2026
How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

How to Build a RAG Chatbot on Azure UK South Using Your Own Company Documents Without a Data Science Team

Retrieval-augmented generation lets a chatbot answer questions using your own company documents rather than general internet knowledge. Azure now makes this buildable in a day, with all data staying in the UK South region. This guide walks through the three Azure services you need — Azure AI Search for retrieval, Azure OpenAI Service for the language model, and Azure AI Foundry as the orchestration layer — from a Basic-tier pilot costing around £120 per month to a production deployment handling thousands of daily queries. No Python scripting is required for the initial build: Foundry's guided 'On Your Data' experience handles indexing, chunking and prompt configuration through a browser interface. The article covers architecture options, realistic cost breakdowns for 50-person and 200-person organisations, failure modes worth planning for, and a 12-point checklist to run before going live.

Thomas Burke 26 February 2026