Contributor

Paul Roberts

1 piece published · 2023

Paul Roberts is CEO of MyCustomerLens, an AI driven, always-on client listening platform for professional services firms.

Published piece 1

12 June 2023

You might believe you’re doing a great job but what do your clients think?

Being a great firm is not just about doing a great job, it’s also about how you work and interact with other. At the end of the day, we are all human beings and the way we experience things matters as much as what we achieve.