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Infrastructure Management


Infrastructure management is a term used to describe the control, management and reporting of systems, networks and applications within a computing environment from a single application.

Cloud Infrastructure Management


Regardless of the size of your
network it pays to ensure that all your systems are functioning, correctly, optimised and secured in a simple easy to use reporting format. Infrastructure management tools provide this bridge between hardware and software and IT management reporting and monitoring.

Cloud Computing has revolutionised infrastructure management service delivery and availability to make it an affordable option beyond large scale enterprise customers. By subscribing to a cloud infrastructure management solution you will be regaining control of your network and systems ensuring successful IT delivery to your users.

The two most common forms of Infrastructure Management are:

If you’re currently investigating Cloud Infrastructure Management options below are some of the great benefits it can provide to your IT or Cloud system management; 

  • Standards based
Nearly every device including software and hardware ships with support for the SNMP or simple network management protocol standard. This protocol uses a MIB or management information base to provide alerts and status updates on the performance of the hardware or software.
  • Desktop /server / application / network
Whether you’re using voice over IP telephony or managing desktop software infrastructure management ties all these elements into a single view allowing you to proactively manage every aspect of your IT infrastructure.
  • Security and system updates
Knowing which systems require system patches or updates for all software resident on the machine is essential to good security practises and the prevention of viruses and exploits. 
  • Upgrade reports
Perhaps you’re considering upgrading the operating system on legacy laptops and PC’s or rolling out a software system that requires a certain amount of RAM or processor / memory to operate. With an infrastructure management service you can easily identify system specifications and suitability at the touch of a button.
  • Cloud services
Subscribing to a cloud based infrastructure management service negates the need for hardware systems on-premise, with web-based access systems can be managed from any location.

Whilst the advantages of subscribing to an infrastructure management service are compelling, it is essential to be aware of the requirements, limitations and scope of the service you purchase.  Here are some of the main things to take into account:

  • Configuration
What configuration is required to bring systems into the infrastructure management service and how much labour is required from your organisation to achieve this?
  • Support
What vendor support and installation options are available either directly or through the partner channel? If you’re using a system integrator what levels of support is the vendor offering the partner in terms of high level incident support?
  • Over selling
Unfortunately the infrastructure management vendor space is littered with poor examples of customers being oversold system capabilities and tied into a long-term contract with the threat of legal action if the customer tries to void the service. This poor practise unfortunately is adopted by the largest vendor in this space, be aware of contract tie-ins and always test a service first.
  • A demonstration is not your network
Never buy an infrastructure management service based on a web demonstration or lab based walkthrough. Remember vendor demonstration systems are highly configured to deliver perfect results and excellent reporting. Always conduct a trial in your own IT environment.
  • Budgeting
Be careful when entering a contract for non quoted items such as monitoring VOIP traffic or additional monitoring probes. These costs can easily make an affordable solution prohibitive.
  • Use a Consultant
If budget permits try to engage a infrastructure management consultant either to design, scope or implement the solution.
  • Contracts
If possible try to negotiate a short term contract or allow for a break clause at a time period that suits you. If your vendor is not willing to allow there solution to prove it is fit for purpose then you should wonder why!
  • A big brand does not mean a better solution!
Don’t implicitly trust a larger brand look at all vendors and decide based on price, performance and successful trial of a service. 
At Compare the Cloud, we’re here to help you get started and to help you identify suitable infrastructure management vendors and system integrators to evaluate and work with.  Take a few minutes to tell us about your company in our Cloud Comparison Tool, and we’ll present you with some informed options – and help you take full advantage of a infrastructure management solution.

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