Remote monitoring is the practice of using cloud or premise-based software to monitor uptime, health and performance of your IT systems, infrastructure and applications.
Remote monitoring services have evolved from simple on-premise systems that were installed locally or provisioned by a system integrator as part of a managed service contract, whereas today we have instantly accessible systems that can be set up and provisioned in hours by novice IT users.
If you’re currently investigating remote monitoring services, below are some of the great benefits and user examples that your organisation can leverage;
- Monitor external websites
If you manage and operate websites you may require details of uptime to check adherence to the provider’s service level agreement. This may involve monitoring of ports such as HTTP and HTTPS.
- Monitor your cloud infrastructure
You may be using a public cloud or a hybrid cloud solution, independent monitoring of uptime and service level agreements and provider performance are easily obtained within the management dashboard of a remote monitoring solution.
- Within a managed support contract
Premise based support is essential to keeping internal systems operational. Using a remote monitoring solution from your support provider allows for your systems to be governed in a proactive manner. A typical example could be a hardware server disk failure which can be replaced under warranty before the loss or corruption of data.
- Transactional monitoring
If your an e-commerce website or sell products or services transactional monitoring benefits you by simulating a user purchase from start to finish. This enables you to ensure that all payment providers and shopping baskets are functioning correctly.
- Cloud services
Subscribing to a cloud based remote monitoring service negates the need for configuration and deployment of hardware on-site. With upgrades and many of the core configuration elements ready provisioned for use.
Whilst the advantages of subscribing to a remote monitoring service are compelling, it is essential to be aware of the requirements, limitations and scope of the service you purchase. Here are some of the main things to take into account:
Is the service simple to configure and provision and does the target system being monitored have correct permissions set to allow access?
What is the service level agreement being offered by the provider and do they offer installation support.
- A demonstration is not your network
Never buy a remote monitoring service based on a web demonstration. Vendor demonstration systems are always engineered to deliver perfect results and are optimised over a long period always test on your own devices.
- Define your needs
What do you want from a remote monitoring solution and how do you want it presented and delivered to your organisation? Always define your wish list to compare providers offerings and services.
If possible try to negotiate a short term contract or allow for a break clause at a time period that suits you. If your vendor is not willing to allow there solution to prove it is fit for purpose then you should wonder why!