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Dominic Monkhouse is a Dinosaur

Stop Press: Hosting Consumers moving off the cloud...

What the blazes…?!

Compare the Cloud recently had the pleasure of meeting Dominic Monkhouse EMEA MD of PEER 1 Hosting for a discussion about the cloud and hosting trends in general. 

Dominic Monkhouse the DinoDuring this meeting Dominic put forward the argument that he is seeing a trend of hosting consumers moving off the cloud to physical hosting infrastructures.

Our first thoughts were “what a server hugging dinosaur!”  Seriously Dominic, do you not see the benefits of working within a cloud computing environment?

In Dominic’s defence, his claims were eloquently explained by taking into consideration the licensing costs of virtualisation and how in smaller set-ups the cost / benefit of working within a cloud is eradicated to the point where physical infrastructure becomes more cost effective.

Technically we can see a number of reasons for a hybrid environment that allows burstability whilst lowering I/O output on a virtual system. An example was given to us of an online games vendor who when launching a service needed 250 physical servers racked stacked and ready to go within 24 hours. Having worked in the hosting space this requirement would almost be insurmountable to many providers but in this case PEER 1 Hosting did the job.

wink Dominic happened to mention an occasion where he was recognised by an end-user at Waterloo station.  Having approached Dominic to confirm if he was indeed THE Dominic Monkhouse of Hosting fame, the chap was delighted to confirm it was indeed the case.  However, we quietly suspect this “fan” was in fact a representative from Saga trying to get him to join the over 50’s club…

So indeed – where does that leave Dominic’s claims that a reverse trend is happening within the cloud of customers moving back to physical systems?

We decided to do this blog post to open up comments and ask other providers and end users if they are seeing this, and what (if any) steps can be taken to ensure cloud computing is cost effective.

With the recent takeover of Netbenefit, PEER 1 Hosting is arguably becoming one of the major players in the managed hosting market, and character assassinations aside, we welcome the input of Dominic and his team to educate end users on this matter. We also want to thank Dominic for being a good sport and letting us put the trends he is seeing into the public domain (we will pay Dominics Saga membership fee to say thanks).

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Taylor Deakyne 5 pts

It has been very interesting reading the various comments is response to Dominic's blog post, but I have to say I have to agree with @neilcattermull I am also seeing the exact opposite to the point put across by Dominic. I think we can all agree that one of the main drivers behind virtualisation was the fact that physical servers were highly inefficient and their computing resources massively underutilised. If you want any kind of redundancy in the physical world you have to by two of everything, which doubles your cost straight away. The cloud offers small and medium sized businesses the ability to access enterprise class IT systems at a price they can afford. In my experience businesses today do not want to pay for anything they don't have to, that is why the cloud 'pay as you go' model is so attractive. Traditionally high CAPEX prevented many organisations from investing into new infrastructure and upgrading systems etc… Now with the emergence of Cloud Service Providers like ourselves those previously prohibitive costs can be translated into monthly OPEX costs. At the end of the day virtual or physical servers are just one piece of the puzzle for the customer. There end goal is to ensure that their applications run smoothly and their able to expand their infrastructure as their business demands. So the question remains, is the cloud better equipped to deliver on this, in my opinion I would say yes.

DomMonkhouse 7 pts

Don’t get me wrong, cloud isn’t completely dead! There are numerous benefits to the cloud that we continue to sell to our customers. At the same time though, for certain customers, physical hosting infrastructure makes more sense. Cloud can be bloody expensive both for us and our customers which makes a physical solution more appealing in certain cases and more cost effective. And as for security, sorry @AdamMoss but that isn’t a concern for us. Our datacentres are extremely secure physically meaning all of our customers can sleep well at night. The data within our datacentres isn’t moving anywhere regardless whether a customer uses cloud or dedicated hosting.

comparethecloud 122 pts moderator

Any comments to Dominics post?@DomMonkhouse

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meizlik 11 pts

@comparethecloud - [on the ref to security] Not sure I can comment without a shameless plug. ;) @DomMonkhouse - would love to chat offline (dave at dome9).

comparethecloud 122 pts moderator

David that is shameless if Donald makes me send back the funky Peer1 t-shirt he gave me your to blame! @meizlik

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meizlik 11 pts

Gotta love cool vendor's t-shirts... wearing one myself from our friends at RightScale right now! @comparethecloud Actually, what I was going to say on the issue of security is that the providers excel at building secure infrastructures. That's their responsibility, and no doubt Peer1 does a great job! By analogy, it's like a car manufacturer - no denigration intended :) - who test and build safe vehicles. But how the customer uses the infrastructure (or in my analogy, drive the car) is up to them. If they're not safe in *how* they use it (e.g., speed, don't signal), there's not much the provider can do. With cars, providers add airbags, seat belts, governors, etc. and laws enforce inclusion/usage standards on the manufacturer and customer. In the cloud, providers add additional (albeit optional) security measures like firewalls, encryption, VPN, etc., and one day maybe the standards will follow. CSA is doing some good work here, but I think I remember seeing a recent Gartner Hype Cycle that said true cloud security standards were still 2-5 years out.

Razor Thorn Security 56 pts

@DomMonkhouse Security should be a concern for any service provider, physical security is great but then most datacentres in this day and age undertake decent physical security measures to protect the physical theft of systems. There is far more risk from the cyber domain and internal staff and if physical security is being relied on to protect the whole organisations assets then you are only completing a quarter of the picture. With cloud computing especially there are a lot of potential risks from the cyber domain and it is always strongly advised to have an information security advisor of some description not only to help and liase with clients but to protect the service provider itself. After all you cannot afford to get security wrong. All it takes is one well publicised breach and your clients will slip through your fingers like sand. Good information security is not expensive to undertake, and it can save you your business, reputation and brand.

Dustin Nguyen 7 pts

@DomMonkhouse, Totally agreed with you there. I have personally recently migrated a client off cloud servers and onto dedicated servers. Supprisingly, the cost of the new dedicated servers are much cheaper than what the client used to pay for their cloud severs. Also, the new dedicated servers resources/hardware and performance are so much better. You have to bear in mind that the more popular the cloud service provider gets the more over loaded the hypervisors gets and along with the increased frequency of io, network traffic issues...etc gets. Also, over the years of having my own servers on both cloud and dedicated servers I would definitely say I prefer the good old dedicated servers.

Dustin Nguyen 7 pts

For an end user with a predictable usage pattern and without large peaks then dedicated infrastructure is the way to go.

comparethecloud 122 pts moderator

Be careful you will end up getting a Peer1 t-shirt through the post for agreeing with Dominic @Dustin Nguyen

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Dustin Nguyen 7 pts

I'm running short on t-shirts so would definitely welcome the gesture ;)

comparethecloud 122 pts moderator

Dustin, thanks for a great comment and insight come over to the site and comment more often @Dustin Nguyen

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comparethecloud 122 pts moderator

Apologies for the comment system failing our third party provider Livefyre had some server issues. This situation we believe is now rectified.

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Taylor Deakyne 5 pts

I hope they weren't using a dedicated server with zero redundancy as that would be a crushing blow to the point of this blog post :-) @comparethecloud

comparethecloud 122 pts moderator

Oh god when Dominic sees that its going to add fuel to the fire!!@Taylor Deakyne

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Taylor Deakyne 5 pts

I am sure it will, personally I would like to see a few more credible statistics backing up his point other than citing a one off 250 server project as a growing trend @comparethecloud

comparethecloud 122 pts moderator

Taylor, there are a few more examples i just plucked this one from my meeting notes, the main goal of this blog post is to get the debate out there and see who else end user or provider is seeing this trend@Taylor Deakyne

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ddeganis 11 pts

Some great perspective from Dominic Monkhouse as well as in the comments that followed; particularly those from meizlik when he speaks about costs. Most comments about cost have focused only on the infrastructure and equipment costs. How about the savings in support costs that are realized as well as a lot of that overall risk that is transfered in the SLA over to the IaaS provider? We provision and host data vaults at 6fusion iNodes all over NA. As a smaller company, in addition to realizing the typical benefits of scalability and agility, global reach, If they really mess up, there are penalties and we can take legal recourse if necessary. If we staffed this ourselves what's the most I could do, fire someone? IMHO risk mitigation and transfer are strong but often overlooked selling points of cloud hosting as long as proper due diligence is completed.

comparethecloud 122 pts moderator

Thanks Danny, the 250 server example that Donald mentioned to us is a great example of providing a managed service, the costs of achieving this in the time-frame contracting a colocation provider and getting the tin deployed would be impossible to achieve under normal circumstances @ddeganis

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Imoyse 18 pts

Cloud isn't right for everyone in every scenario and no one cloud/virtualisation outcome fits all either. So we can expect to see customers move between cloud formats as they find their feet over time for different application needs. The trend is still to see on network moving to cloud and few go back with surveys showing a high customer satisfaction from those adopting cloud (eg Cloud Industry Forum survey showed a high 9x% CSAT). Ian Moyse Workbooks.com

comparethecloud 122 pts moderator

Andy Burton of the Cloud Industry forum did a great blog here http://www.comparethecloud.net/1978/cloud-adoption-let-the-facts-speak-for-themselves/ @Imoyse visit the page and feel free to comment

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meizlik 11 pts

Great points made across the board. In a nutshell, I think the reason everyone is saying "it depends" is because not all costs have the same value to different people. To a larger company with predictable loads, the cloud may prove more expensive as my friend Justin points out. Btw, Hi Justin - hope you're doing well! However, to a small startup that lacks a predictable load, the cloud may prove less expensive. But even more important is that the value of having an instantly scalable cloud may actually be worth more to the startup than the dollar savings from any infrastructure investment. You see, how the infrastructure supports your business may actually prove more valuable than the infrastructure costs, and I think it's that comparison that each business needs to make on its own and is a great basis for Dominic's argument. Ditlev illustrates this when he says the cloud may be a "great way of dealing with redundancy." If that's of value to a company, it may change the numbers considerably. Dave Meizlik with Dome9 Security www.dome9.com

Justin Pirie 6 pts

@meizlik Spot on- the value of not losing the opportunity is way greater than any potential or possible increase in costs. Note that the recent breakout companies have all used cloud to scale, then once reaching scale some are moving parts in house. Note parts- they still use public cloud for bursting / hybrid. But lets not also forget businesses like Netflix who use the cloud extensively as an established business to drive agility and business value.

MarkButcher 13 pts

In my view the actual answer is very much that "it depends" as not every workload suits being moved to a third party provider whether it's outsourced, hosted or on a shared platform - there is no reason why you cannot move to a flexible "hybrid" service delivery model. Many customers are gradually making the transition by moving standard commoditised services like file, email or SharePoint to external cloud services whilst retaining other more complex or critical services in-house - note running services in-house doesn't mean you can't procure them as a service, its simply that the location is different. The ability to ramp up services instantaneously is also an interesting concept and has tremendous value for the type of organisations that require that level of rapid response. However many companies value a solid security model, proven change control and guaranteed service availability over the ability to switch a thousand VM's on and off to meet changing demand. One size doesn't fit all and it's worth mentioning that there is more to life than cost. Many organisations move to a Service Provider/Cloud/Outsource model to mitigate risk or simply because they gain flexibility and it frees their staff to focus on product development and innovation rather than managing spinning disks, backup tapes and VM's.

comparethecloud 122 pts moderator

Mark great comment why not leave a link and tell us who your are@marksb

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comparethecloud 122 pts moderator

From Justin Pirie Director of Communities and Content www.mimecast.com There are definitely some edge cases like Ditlev outlines, where with predictable demand, it's much cheaper to use dedicated tin, like we do here at Mimecast. Our loads are relatively constant and as we add customers we add boxes to service them. It's hard to know from the technical details that were given above- what type of "cloud" they were using previously, as so much is Cloudwashed these days. I'd also have thought that an online gaming company would not want physical tin if their game was a breakout success. In regards to private cloud- Zynga got to a scale where using Amazon was no longer cost effective- so they built their own private cloud to replace it. http://wikibon.org/wiki/v/Zynga_Cloud_Case_Study:_The_journey_to_a_real_private_cloud However, I'm seeing more of what Neil Cattermull is, more and more people demanding on-demand infrastructure, even if what they're really just after is virtualisation. What you can't discount however is people using older techniques to solve current problems, with physical infrastructure and you cannot blame Dominic for solving their business needs and taking their money- that's his job! Those architects who put together that design might not survive long at Netflix/Zynga/Instagram etc...

Justin Pirie 6 pts

There are definitely some edge cases like Ditlev outlines, where with predictable demand, it's much cheaper to use dedicated tin, like we do here at Mimecast. Our loads are relatively constant and as we add customers we add boxes to service them. It's hard to know from the technical details that were given above- what type of "cloud" they were using previously, as so much is Cloudwashed these days. I'd also have thought that an online gaming company would not want physical tin if their game was a breakout success. In regards to private cloud- Zynga got to a scale where using Amazon was no longer cost effective- so they built their own private cloud to replace it. http://wikibon.org/wiki/v/Zynga_Cloud_Case_Study:_The_journey_to_a_real_private_cloud However, I'm seeing more of what Neil Cattermull is, more and more people demanding on-demand infrastructure, even if what they're really just after is virtualisation. What you can't discount however is people using older techniques to solve current problems, with physical infrastructure and you cannot blame Dominic for solving their business needs and taking their money- that's his job! Those architects who put together that design might not survive long at Netflix/Zynga/Instagram etc...

ditlev 8 pts

if - as a infrastructure consumer - your usage patterns are predictable, and without large peaks...then yes, a fully dedicated infrastructure will surely be better and cheaper than a virtualized cloudy setup. Public cloud is great if you have huge spikes that would leave most of your dedicated infrastructure un-utilized most of the time, and it's a great way of dealing with redundancy as you can share your failover resources with other users residing across the same servers. Though, that comes with a cost obviously - Service providers are expected to keep idle capacity sitting ready for clients to burst into or fail over to, and they will obviously not keep that capacity idle for free. So, the cost of the idle capacity will be shared across the userbase, but if you - as an end user - see no value in having the capacity available to you, then why should you opt-in and pay for it? The cloud business model turns everything up-side-down for service providers, they are used to oversell their infrastructure by xxx%, and now suddenly with the cloud service providers have to undersell and actually leave capacity available waiting for clients to buy it, without being able to charge for it. I sometimes compare that with the airline industry - the analogy is pretty clear. In shared hosting it's like fitting 1000+ passengers in a 500 seat jet, knowing that half of them will not turn up (ie. use the space allocated to them), in a dedicated server world you can be sure that every seat is paid for ... though in the cloud space you have to keep 20-40% of your seats unsold as your passengers may multiply midair: http://ditlev.onapp.com/PowerPoint_Slide_Show_-_%5Bonapp_karl.pptx%5D-20120807-141425.jpg Currently service providers charge a premium for that, and they can as the demand is certainly there, so they can add healthy margins to their cloudified infrastructure ... That's why Dom may actually have a point here. Down the line all that may change though, which is why it's key that service providers find alternative ways to monetize their spare capacity. So, as much as I love that picture Daniel, Dom really has a point! :) D

comparethecloud 122 pts moderator

Guys, just so your aware the comment above is from a man we admire very much the CEO of Onapp @ditlev Ditlev post a link to your Lego bookseller presentation please....

This comment has been deleted
comparethecloud 122 pts moderator

Thanks anyone viewing has to go to the link above@ditlev

Toto Selsdon 7 pts

The future is "Pizza Hosting" same base, just different toppings. Cloud or dedicated it is now a major challenge sorting the differentiators between providers. I agree the trend is reverting back to dedicated, but only because the enduser is struggling to understand or educate internally the concept. The path of least resistance remains the norm...

comparethecloud 122 pts moderator

So what are you seeing in terms of the clients you consult with Toto? @Toto Selsdon

comparethecloud 122 pts moderator

400 visits and 12 comments we think Donald has got of lightly!

desmondw 7 pts

I would love to hear Dominic's technical and business explanation of how a return to this model would make economic sense.

comparethecloud 122 pts moderator

Des, i have no doubt this will happen shortly @desmondw

desmondw 7 pts

Server hugging dinosaur might become the next in vogue pet!

AdamMoss 21 pts

It would be a great security feature - strap a T-Rex to your server. I can see the new Jurassic division of Razor Thorn Security coming soon.

AdamMoss 21 pts

Interesting blog guys. Some interesting points raised. Lovely picture too!!! Looking at it from a security angle. Outsourcing your infrastructure to a external supplier takes a large amount of trust. You have to be able to trust that the service provider is following the correct security procedures. I think there are many cloud customers realising that the "secure" cloud provider they signed up to is not as security conscious as they were originally lead to believe by the sales patter. Even if a cloud provider claims to be certified with a compliance model such as ISO 27001, this is not a guarantee that they are actually following the security procedures adequetly. As a result certain customers have decided to move back to in-house phsyical infrastructure set up and are sleeping more soundly at night knowing their servers and their data are locked away on their site and managed by their people. There are a number of cloud providers working to address these doubts and issues regarding security of cloud services and there are cloud providers out there who do provide real security but you have to do some background research on the providers before you dive in.

comparethecloud 122 pts moderator

Very interesting point made @AdamMoss

Dustin Nguyen 7 pts

@AdamMoss, very good point. I'm totally with you on that one

StrategicBlue 7 pts

I would be interested to get a bit more on the cost-effectiveness of the various set ups: while I sort of get the argument over licensing for virtualisation I'm not seeing how using a part of shared IaaS can be less cost effective than using your own private infrastructure. Even on the licensing front, for anything with a spiky usage profile, it surely has to be more cost-effective in most cases to pay slightly more but only for the period of time that it is needed, which is the model that is seen as you move from tradionally licensed to SaaS.

comparethecloud 122 pts moderator

great comment @StrategicBlue

neilcattermull 50 pts

This is an interesting take from Dominic. On my travels I have seen the exact opposite to be honest. The client demands the flexibility of "pay as you go" technology with the ability to be flexible and able to adapt to business initiatives - Isnt this Cloud based patforms? I cannot see any benefit in static technology, even if said technology comes cheap. With the emergence of the multiple cloud SaaS, PaaS, IaaS providers, all I can see for the future is cloud technologies getting more and more established. With this said, hybrid cloud technologies seem to be the first journey to take up and I have not seen too many large cap firms make the biggest leap yet (except where they already outsource their technology to Cap Gem or similar organisation). I understand that some firms using cloud technologies/firms maybe unhappy with their current provider, however once you have migrated to a cloud provider/infrastructure, you rarley move back to static technology, just providers. In the future, all cloud service companies will be basically the same (a bit like cars now) but with different options and at the end of the day the main differentiator will be price. Nice blog Dan and I will be interested to see other comments

comparethecloud 122 pts moderator

thanks be interested to get a response to this @neilcattermull

comparethecloud 122 pts moderator

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Insight Cloud Solutions 12 pts

Interesting article but at Insight the case couldn't be more different. We're seeing more and more customers moving to the cloud especially SMB's. Fair Share Music explain their experience in this video http://www.youtube.com/watch?v=5bOISIH3vSY&list=UUe4nmRcdNBUgW1wNMbuHMew&index=3&feature=plcp

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